1password main program won't start

divydovy

Hi there,

I've just installed 1password 4 for Windows (running on Win 7). I didn't uninstall 1password 1 first - although I've subsequently uninstalled both and reinstalled 4. I can't get the main app to launch/open. There's a process running but no service and nothing in the sys tray. The Chrome browser extension reports that the helper isn't running.

I've done the uninstall/reboot/download fresh/install/reboot cycle a few times now and no joy.

Any ideas?

Cheers!

divydovy

Oh it started working now. Took a LOOOONG time to open

MikeT

Hi @divydovy,

Thanks for writing in, I'm glad you got it to work. You said it took a long time to open, is this for the first time only or does it happen every time you open 1Password?

Do you have an anti-virus program that might be scanning the 1Password directory? It could cause it to slow down while it is trying to load your data file.

svondutch

@divydovy‌ Please download and install our latest beta version here:

https://app-updates.agilebits.com/product_history/OPW4#beta

Now that you have the latest beta version, here are 2 settings I would like you to turn OFF

1. Start 1Password
2. Unlock
3. View > Show Rich Icons (please make sure this is OFF)

And then here's another one:

1. Start 1Password
2. Unlock
3. File > Preferences (Ctrl+P)
4. "Scan Dropbox directory for 1Password Vaults" --> please make sure this is OFF

Can you please confirm both these settings are turned OFF?

Thanks!