Open and fill not working

phillipbjones
phillipbjones
Community Member

I was quite happy with the previous version of 1password but in a moment of irrational exuberance I decided that v4 may offer many worthwhile improvements that I must be missing out on - big mistake. Now when I try to login and right click to bring up the login details it brings up a list of all logins - of which I have more than 500 - and expects me to find the one I want. When I do it simply opens another browser tab, fails to fill in the login details and I have to start over. Now I am stuck in an endless loop.

Please advise how to downgrade to get back to the version that 'just worked'.

Comments

  • Hi @phillipbjones‌,

    It sounds like the 1Password 4 browser extension is not installed, which is required for URL detection and filling forms.

    In your browser, go to the extension preferences and remove any 1Password extensions, then install the version 4 extensions. This guide I wrote up covers the process on Safari, Chrome, and Firefox.

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