1Password is not finding data on MacBook

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heidenhope
heidenhope
Community Member
edited October 2014 in Mac

Turned on my MacBook Pro this morning and 1Password is GONE! I cannot access ANYTHING!!! When I try to open the app it asks me some seriously stupid questions that I do not know the answer to. I paid A LOT of money for this app and now it does NOT work. What happened??????
Yes, I tried restarting the computer. I need to work NOW. Sorry but this is a HUGE problem for me. I am NOT tech savvy.

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  • Megan
    Megan
    1Password Alumni
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    Hi @heidenhope,

    I'm so sorry to hear that you're having trouble here and I'll do what I can to get this sorted out just as soon as possible. In order to do that though, I'll need just a bit more information from you:

    • What questions is 1Password asking you?
    • Were you using anything to sync your data? (ex: Dropbox or iCloud)
    • Are you using 1Password on any other computers or devices?

    The more detail you can provide about your situation, the more quickly we'll be able to get this straightened out.

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