Chrome Extension will not open some links [Result of missing http or http:// protocol, edit to add]

edited November 2014 in Mac


I'm having a problem and couldn't find anything on the forum about. I use Chrome on a Mac (the latest version Version 38.0.2125.111), and am running 1Password 5 (Version 5.0.1 (501000) Agile Web Store) and when I use the browser extension, most links open with no problem, but some refuse to open. I first noticed the problem on an older version of 1Password on my wife's computer when I was getting it set up for her, but I've since experienced it myself on my own system. Here are the steps that produce the problem:

  1. Open Chrome
  2. Click the 1Password extension
  3. Enter master password to unlock 1Password
  4. Search for a login and press enter

For most logins, this opens the link saved in the login, and autofills the username and password, and submits the form. But for others, I get an error from Chrome: "This webpage is not found." A concrete example URL in the address bar is


The details say that there was no webpage for this address, but I've verified that the URL saved in 1Password is correct. It has an error code:


This happens on my wife's computer for her Gmail login, but my Gmail login works fine. I can't figure out what's going on. Thank you for your help!


  • MikeTMikeT Agile Samurai

    Team Member

    Hi @the_jazzman17‌,

    Can you edit the item to include the http:// or https:// in the website field, it might happen because there is no http protocol at the beginning. Once you do that, see if opening it from the extension will work now.

  • Hi! Yes, that seemed to fix the problem. I'll go through and make the changes on all the logins that aren't currently working. Strange though! Thank you!

  • MikeTMikeT Agile Samurai

    Team Member
    edited November 2014

    Hi @the_jazzman17‌,

    Thanks for the confirmation. We're not sure why it is a recent problem but we'll investigate further to see if we can issue a fix for this in our code.

    Bug ID #: OPX-579

This discussion has been closed.