Knox won't launch

Hi,

OSX 10.10.1
Knox 2.2.0

Knox froze on launch, I restarted my Mac, same thing, so I uninstalled and reinstalled Knox - same things still happens, I have to force quit out of the app.

Whether I try to launch from the dock or by dbl-clicking on a vault, the same thing happens :-(

I tried renaming the directory where vaults are kept, that had no effect either.

Please help!

Comments

  • Andrew_AGAndrew_AG

    Team Member

    Please try updating Knox to the latest beta version to see if that makes a difference (under the Version tab in Knox Preferences).

  • That would have been tricky, as I couldn't launch Knox to get to the Preferences!

    Here is what I did to solve the problem:

    1. Uninstalled Knoz using AppCleaner
    2. Restarted my mac
    3. Renamed all vaults to vault_temp
    4. Installed the latest supported release (not the beta)
    5. All went well, so I renamed the vaults back to what they were
    6. Double-clicked on each vault to get it registered in Knox

    So far, all seems ok, hope this helps someone else :-)

  • Andrew_AGAndrew_AG

    Team Member

    That's a good point. It would be difficult to get to the Version tab if you can't get into Knox now, wouldn't it? I'm glad to hear you were able to get it working with those steps though.

This discussion has been closed.