Licence for version 1 not working

DetourDetour
edited January 2015 in 1Password 4 for Windows

Hi,

Bought 1password in 2014 and for some reason it's just saying I'm eligible for a discount as opposed to it just working, what gives?

Comments

  • (Version 3 licence not working for version 4)

  • DBrownDBrown 1Password Alumni

    You mention version 3, but 1Password for Windows went from version 1 to version 4, so I wonder whether the license you bought in 2014 was for 1Password for Windows.

    If it was for 1Password for Windows (or the Mac+Windows bundle), did you copy the full license key from the e-mail we'd have sent, and paste it into the registration window?

  • I meant version 1, sorry long day.

    It was the bundle and yes copied email.

  • DBrownDBrown 1Password Alumni
    edited January 2015

    No problem! Can you tell us roughly when you purchased the bundle license?

    Thank you.

  • It was around May time.

  • DBrownDBrown 1Password Alumni
    edited January 2015

    May of 2014? That should definitely work.

    I can't find a purchase record associated with the e-mail address you use here for your forum account. Did you record a different e-mail address in our online store, when you purchased the bundle license?

    If so, please send it to me by private message, here in the forum.

This discussion has been closed.