Site crashing

I have one website which just happens to be my bank site that crashes the first time I try to open it with 1Password version 5. If I immediately open it again with 1Password it opens just fine. Is there something that I might be doing wrong or is it just something that is unique to the way the bank has created their website? No a big deal but I thought I would ask.

Comments

  • thightowerthightower T-Dog Agile's Mascot

    @jwmerrell

    Is the browser crashing or 1Password ? Are you using go and fill or visiting the site and using the extension.

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @jwmerrell,

    Can you also share which browser you're using and which bank site it is, if you don't mind sharing that with us. If you wish it to be private, you can send me a private message here if that's okay. If we can reproduce it on our side, we can investigate to see what's happening.

  • Mike T how do I send you a private message-the browser I am using is Safari-iy may be Safari that crashes and not 1Password

  • Mike T how do I send you a private message-

    @jwmerrell click on his name in the heading of the previous post and then choose Message.

    Stephen

  • rickfillionrickfillion Junior Member

    Team Member

    Hi @jwmerrell,

    The crash dialog that shows up should have information within the crash log that tells us if it's Safari or 1Password that crashes. If it's safari somewhere in there there will be "com.apple.Safari", whereas if it's 1Password I'd expect "com.agilebits.onepassword" to show up. Feel free to take a screenshot of the crash dialog and post it here, there should be no sensitive information in such a screenshot. We'll be able to tell quickly which it is.

    Rick

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @jwmerrell,

    Thanks for the private message. I tested the site and it isn't crashing for me in Safari.

    As Rick mentioned, try to grab the crash information for us to review. When it crashes again, on the crash reporter itself, click on Show Details on the bottom left, either take a screenshot of that information or copy/paste it in your next reply here.

    The other thing you can do is disable the 1Password extension in Safari, restart Safari, and see if it crashes on the first visit. To disable 1Password extension, open Safari, go to its Safari menu > Preferences > Extensions, select 1Password on the left sidebar, and then uncheck the Enable 1Password option on the right. Now, restart Safari, visit your site, and see if it crashes.

  • Process: Safari [8412]
    Path: /Applications/Safari.app/Contents/MacOS/Safari
    Identifier: com.apple.Safari
    Version: 8.0.3 (10600.3.18)
    Build Info: WebBrowser-7600003018000000~1
    Code Type: X86-64 (Native)
    Parent Process: ??? [1]
    Responsible: Safari [8412]
    User ID: 503

    Date/Time: 2015-02-18 08:39:13.943 -0700
    OS Version: Mac OS X 10.10.2 (14C109)
    Report Version: 11
    Anonymous UUID: F7E6A679-F440-7C62-559B-693F30CFE225

    Sleep/Wake UUID: 110E2D74-C337-47A7-A3D6-D03FA8C0EB67

    Time Awake Since Boot: 110000 seconds
    Time Since Wake: 64 seconds

    Crashed Thread: 5 Dispatch queue: com.apple.IPC.ReceiveQueue

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)
    Exception Codes: KERN_INVALID_ADDRESS at 0x00000000bbadbeef

    VM Regions Near 0xbbadbeef:
    -->
    __TEXT 0000000109d2a000-0000000109d2b000 [ 4K] r-x/rwx SM=COW /Applications/Safari.app/Contents/MacOS/Safari

    Application Specific Information:
    Process Model:
    Multiple Web Processes

    Enabled Extensions:
    com.agilebits.onepassword4-safari-2BUA8C4S2C (4020590 - 4.2.5) 1Password

    Thread 0:: Dispatch queue: com.apple.main-thread
    0 libsystem_kernel.dylib 0x00007fff83dac4de mach_msg_trap + 10
    1 libsystem_kernel.dylib 0x00007fff83dab64f mach_msg + 55
    2 com.apple.CoreFoundation 0x00007fff829c0b34 __CFRunLoopServiceMachPort + 212
    3 com.apple.CoreFoundation 0x00007fff829bfffb __CFRunLoopRun + 1371
    4 com.apple.CoreFoundation 0x00007fff829bf858 CFRunLoopRunSpecific + 296
    5 com.apple.HIToolbox 0x00007fff852ebaef RunCurrentEventLoopInMode + 235
    6 com.apple.HIToolbox 0x00007fff852eb86a ReceiveNextEventCommon + 431
    7 com.apple.HIToolbox 0x00007fff852eb6ab _BlockUntilNextEventMatchingListInModeWithFilter + 71
    8 com.apple.AppKit 0x00007fff8b58cf81 _DPSNextEvent + 964
    9 com.apple.AppKit 0x00007fff8b58c730 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 194
    10 com.apple.Safari.framework 0x00007fff8fb69710 -[BrowserApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 246
    11 com.apple.AppKit 0x00007fff8b580593 -[NSApplication run] + 594
    12 com.apple.AppKit 0x00007fff8b56ba14 NSApplicationMain + 1832
    13 libdyld.dylib 0x00007fff898e95c9 start + 1

    Thread 1:: Dispatch queue: com.apple.libdispatch-manager
    0 libsystem_kernel.dylib 0x00007fff83db2232 kevent64 + 10
    1 libdispatch.dylib 0x00007fff90afea6a _dispatch_mgr_thread + 52

    Thread 2:
    0 libsystem_kernel.dylib 0x00007fff83db194a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff8422840d start_wqthread + 13

    Thread 3:
    0 libsystem_kernel.dylib 0x00007fff83db194a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff8422840d start_wqthread + 13

    Thread 4:
    0 libsystem_kernel.dylib 0x00007fff83db194a __workq_kernreturn + 10
    1 libsystem_pthread.dylib 0x00007fff8422840d start_wqthread + 13

    Thread 5 Crashed:: Dispatch queue: com.apple.IPC.ReceiveQueue
    0 com.apple.JavaScriptCore 0x00007fff8e3af61e WTFCrash + 62
    1 com.apple.JavaScriptCore 0x00007fff8e1a7e02 WTF::fastMalloc(unsigned long) + 2562
    2 com.apple.WebKit 0x00007fff87f0cc24 IPC::Connection::enqueueIncomingMessage(std::__1::unique_ptr<IPC::MessageDecoder, std::__1::default_delete >) + 148
    3 com.apple.WebKit 0x00007fff87f0cabc IPC::Connection::processIncomingMessage(std::__1::unique_ptr<IPC::MessageDecoder, std::__1::default_delete >) + 1568
    4 com.apple.WebKit 0x00007fff87f10cd3 IPC::Connection::receiveSourceEventHandler() + 1191
    5 libdispatch.dylib 0x00007fff90afbc13 _dispatch_client_callout + 8
    6 libdispatch.dylib 0x00007fff90b0687e _dispatch_source_latch_and_call + 721
    7 libdispatch.dylib 0x00007fff90aff62b _dispatch_source_invoke + 412
    8 libdispatch.dylib 0x00007fff90aff154 _dispatch_queue_drain + 571
    9 libdispatch.dylib 0x00007fff90b00ecc _dispatch_queue_invoke + 202
    10 libdispatch.dylib 0x00007fff90afe6b7 _dispatch_root_queue_drain + 463
    11 libdispatch.dylib 0x00007fff90b0cfe4 _dispatch_worker_thread3 + 91
    12 libsystem_pthread.dylib 0x00007fff8422a637 _pthread_wqthread + 729
    13 libsystem_pthread.dylib 0x00007fff8422840d start_wqthread + 13

    Model: iMac12,1, BootROM IM121.0047.B1F, 4 processors, Intel Core i5, 2.7 GHz, 4 GB, SMC 1.71f22
    Graphics: AMD Radeon HD 6770M, AMD Radeon HD 6770M, PCIe, 512 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x02FE, 0x45424A3230554638424353302D444A2D4620
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x9A), Atheros 9380: 4.0.74.0-P2P
    Bluetooth: Version 4.3.2f6 15235, 3 services, 27 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: ST31000528AS, 1 TB
    Serial ATA Device: OPTIARC DVD RW AD-5690H
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Desktop
    USB Device: BRCM2046 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Hub
    USB Device: IR Receiver
    USB Device: Internal Memory Card Reader
    Thunderbolt Bus: iMac, Apple Inc., 25.1

  • Drew_AGDrew_AG 1Password Alumni

    Hi @jwmerrell,

    Thanks for including the crash reported details! I'll ping @rickfillion and @MikeT so they can take a look. In the meantime, can you please let us know if you tried Mike's suggestion:

    The other thing you can do is disable the 1Password extension in Safari, restart Safari, and see if it crashes on the first visit. To disable 1Password extension, open Safari, go to its Safari menu > Preferences > Extensions, select 1Password on the left sidebar, and then uncheck the Enable 1Password option on the right. Now, restart Safari, visit your site, and see if it crashes.

    Please let us know what happened when you tried that, thanks!

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @jwmerrell,

    Based on that crash report you sent me, it is Safari that's crashing, not the extension. As Drew mentioned, it would be useful to know if it is still crashing with 1Password disabled.

  • I tried it last night and this morning and with 1Password extension disabled in Safari Preferences I didn't get a crash. I will re-enable the preference and see what happens. This is the only website that reacts this way and it isn't a big issue for me. I am very please with 1Password and especially the response that I get through these forums. Hats off to all the team members.

  • Hi @jwmerrell ,

    Thanks for testing this for us, and for your kind words about 1Password and our team. You rock!

    Please keep an eye on thing here - if 1Password is causing the trouble here, we want to make sure we get it fixed.

This discussion has been closed.