Agilebits ordering system charged CC incorrectly.
Hi,
I am also sending this to the support email with all corresponding documents. Just purchased 1PW for Windows and after I placed the order, the confirmation screen's order total is $4 more than what the "Place Order" screen stated. AMEX also notified me that the charge was indeed $4 more.
Thankfully, I have screenshots and supporting documentation of everything. How do I start the process for getting the $4 variance refunded? I would prefer not to post my information on a public forum :)
If there's a way to check the queue for support@agilebits.com, all of the supporting documentation is contained inside there.
Please advise!
Comments
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Hi @mia,
I apologize about that, it looks like the store got confused between the current St. Patrick's Day sale and the other discount you had, the order selected the wrong discount. I've found your email and notified our sales team of it and we'll follow up as soon as possible with your refund. You might not get a response today as it is Sunday.
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Thank you for the response MikeT! No worries about it being Sunday. Everyone needs a day off. I know you guys have excellent customer service and will take care of me :)
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Thank you for your confidence, we will surely not disappoint you. Please do let us know if there's anything else we can do for you.
Email ID #: AGD-39994-263
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Heh. My email itself is a spam-protection service. It probably got jammed somehow (which is very rare!). Anyways, I haven't gotten it and my gmail has special filters to send everything to inbox. If there's nothing I need to know specifically, I'll just say don't worry about forum PMing me the details in the email.
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