My Master Password not working on my iPhone.

howardsherwood
howardsherwood
Community Member
edited March 2015 in iOS

My Master Password works on my desktop Mac but not on my iPhone which is synced to the Mac. How can I resolve this problem?

  • I’m using 1Password version #:5.1
  • On a (Mac/PC/iOS/Android):Mac running Yosemite 10.10.2
  • Syncing with:iPhone running IOS 8.2

Comments

  • Megan
    Megan
    1Password Alumni

    Hi @howardsherwood ,

    Thanks for taking the time to write in, and for providing those details, it gives us a much better place to start!

    I do have a few follow-up questions, however:

    • Have you recently changed your Master Password?
    • Do you have any special (non-ASCII) characters in your Master Password?
    • What are you using to sync your Mac and your iOS device? Dropbox, iCloud or Wi-Fi?
    • Was your Master Password working at any point on your iOS device?

    The more detail you can provide, the more quickly we'll be able to get this all sorted out.

This discussion has been closed.