Cannot download to Firefox Version 36.0.4

Hi, When I try to download 1 Password to Firefox 36.0.4, it will not. I have now tried on two different days and about ten times, but I get an error message that says "This add-on feature could not be downloaded because of a connection failure on agilebits.com. Please advise. Thanks! :)

Comments

  • dtearedteare Agile Founder

    Team Member

    Thank you for reporting this issue to us, @CarolineAmrita.

    I just verified the download link and it appears to be working fine. Let's try the direct link and see if it works any better for you:

    https://cache.agilebits.com/dist/1P/ext/1Password-4.3.0.xpi

    If that doesn't work, please try this alternate download link:

    http://cdn.agilebits.com/dist/1P/ext/1Password-4.3.0.xpi

    If neither of those links work, I would guess you have some sort of anti-virus or similar program that monitors your downloads and is preventing this for some reason.

    Please give those a try and let us know how it turns out.

    Cheers!

  • Thank you so much for those links dteare! The first link gave me the exact same message again, but the second worked like a charm! Cheers!

  • dtearedteare Agile Founder

    Team Member

    That's great news! Thanks for letting us know, @CarolineAmrita!

    It appears your computer doesn't like links from the CacheFly content delivery network we're using. I'm not sure why this would happen but I'm happy to hear the alternate link worked for you.

    Cheers!

  • I also had this issue with Firefox 36.0.4. I tried the extension installation on two machines: one running Windows 8.1, one running Windows 7. The alternate download link did work. Thanks for that solution.

  • dtearedteare Agile Founder

    Team Member

    Thanks for letting us know you had the same issue and the workaround worked for you, @bobzef.

    I had thought this would be a very rare problem and am surprised to see another report of it already. Do you have any "Download Protection" software installed or similar anti-virus software that might be blocking the download?

    Also, just to be sure we're on the same page: is this the page you were trying to install from?

    https://agilebits.com/onepassword/extensions

This discussion has been closed.