Where do I email to move over to the App Store version

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kieranp87
kieranp87
Community Member
in Mac

Sorry if this has been asked before but I did search the forums.

Every comment i have seen mentions you need to email direct in order to get a refund but I can't find an email.

I've got a mac and an iphone so it just makes sense to use icloud. Does anyone know what I need to do to start this process?

Comments

  • Stephen_C
    Stephen_C
    Community Member
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    You can get a refund from AgileBits only if you bought 1P from the AgileBits store within the past 30 days. If that is in fact the case send an email to support+licenses @ agilebits.com with the following information:

    1. your full name;
    2. your full address when you purchased 1P;
    3. the approximate date you bought 1P;
    4. the email address you used when you purchased 1P;
    5. a request for a refund to enable you to buy 1P from the Mac App Store;
    6. a link to this thread.

    You will receive an automatic response with a ticket number. Post that number in this thread, which will help AgileBits connect the two and speed the response.

    Stephen

  • littlebobbytables
    littlebobbytables
    1Password Alumni
    Options

    Hi @kieranp87,

    I did try looking for a record associated with the email address you use here in the forums but found nothing. So the best way forward is as Stephen_C has suggested. Somebody will be in touch once you email in :smile:

This discussion has been closed.