1Pass 5 will not open after update.

wfarb

Have been using 1Pass5 for a long time. OS 10. 10.3 on MacBook Pro. I can no longer open 1Pass and receive the following message that essentially says to check with developer make sure operating system version is compatible : https://www.dropbox.com/s/67y0046xvd1vyml/Screenshot 2015-04-21 14.12.55.png?dl=. What do I need to do to open 1Pass?

Stephen_C

Please try this:

1. Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
2. Empty the trash and reboot.
3. Re-download and re-install 1P.

Stephen

wfarb

Thanks! It worked.

rickfillion

That's great to hear, @wfarb.

We fixed a bug in the updater in version 5.3 and we don't expect users to hit this on subsequent updates. If you hit it again, please do let us know.

Rick

macgirl

Just had the same issue with version 5.3 (on Mac OS 10.10.2)

Stephen_C

@macgirl did you resolve the issue in accordance with my post above? That should sort it.

Stephen

littlebobbytables

Hi @macgirl, Please do let us know if Stephen_C's suggestion from the second post helped :smile:

macgirl

Yes, I was able to work around it, but thought @littlebobbytables wanted to be informed if the updater was still causing problems.

Re-reading his post, I guess it will be fixed for updates post 5.3? Can the bad update not be pulled so people aren't prompted to install it?

Drew_AG

Hi @macgirl,

This was fixed in 5.3, but only affects future updates because the bug was in the updater in previous versions. So the next time you install an update, it will be done using the updater in version 5.3 which has the fix, so it should work as expected.

Sorry for the confusion about that! Hopefully my explanation makes sense, but we can go into more detail if you'd like. Just let us know, thanks!