Windows not syncing through Dropbox [Moved to email]

kentlee

Hi,

I have the latest versions I believe installed on all of my devices (including Windows and Mac). I currently use an iPhone as well as a macbook air and windows 8. My phone and mac are staying in sync through Dropbox - when you open the file it shows the full complement of logins as well as all the recent updates.

However, on Windows, when opening 1Password, it shows only a subset of my login information. I've tried reinstalling 1Password with no luck.

I also checked on my dropbox through the web where I opened the html file to find all of my logins showing up there as well.

Any clue???

Thanks in advance!

Kent

LauraR

@kentlee - can you make sure you have opened the correct vault in 1Password on your Windows PC. Go to Preferences > General and check the path there.
If this looks correct could you create a diagnostics report as per this guide -https://guides.agilebits.com/1password-windows-kb/4/en/topic/diagnostics-report - and email it to us at support+forum@agilebits.com. Please can you also include a link back to this discussion. Thanks!

FuriousFan

Wonder if this is related to a problem I'm having: https://discussions.agilebits.com/discussion/39997/cant-delete-some-entries-investigating-via-email#latest

LauraR

@kentlee - Thanks, we have received your diagnostics report from your Windows PC and I have replied to you via email.

ref: JZE-41893-114