Hitman Pro shows 1Password as Malware [False Positive triggered by the Kaspersky engine in Hitman]

FYI, I was on the phone with MSFT tech support today and they ran Hitman Pro on my PC. That scanner showed 1Password EXEs as malware and defaulted to quarantine for them. I thought that you might want to look into this.

Comments

  • khadkhad Social Choreographer

    Team Member

    Hi @therobisonfamily,

    Thanks for taking the time to contact us. We will certainly look into this ourselves, but have you also reported this false positive to the developer of that program? It can often be helpful if they hear from actual users in addition to affected developers like us.

    Here is their email address [email protected]

    Cheers!

  • AlexHoffmannAlexHoffmann

    Team Member

    Update:

    We just heard back from someone at SurfRight (HitmanPro) telling us that they're looking into it. The false positive stems from the Kaspersky detection engine that HitmanPro uses and they're investigating it.

    We've also reported the false positive to Kaspersky directly, to make sure this doesn't happen again.

    Cheers!

  • Glad to hear that they'e researching. I'll ping them via email as well to let them know.

  • MikeTMikeT Agile Samurai

    Team Member

    Thanks, we really appreciate it!

  • As of today, 27 May, 2015 Hitman is still showing 1Password as Malware!

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @Berlin_Dave,

    Thanks for letting us know. Unfortunately, we can't do anything else to speed this up except reporting the false positive each time to both companies.

    If you want, you can contact them here to report the false positive: http://www.surfright.nl/en/support/

  • AlexHoffmannAlexHoffmann

    Team Member

    @Berlin_Dave

    We've heard back from SurfRight. They're asking that our shared users (meaning you and anybody else who's experiencing this issue) to contact them via their site and send in the scan logs (there's an option to save them during every scanning process at the bottom of the window) so they can take a closer look at the false positive and compensate for it.

    We've done so, too, and will update this thread if there's any news.

    Cheers

This discussion has been closed.