1Password keeps saying my trial has expired even though I bought a license

John Dodge

Two questions: How do I get my vault from my Mac to my PC (I need step by step). Also, I just paid $70 for a license and my installations on my Mac, iPhone and iPad all tell me my trial has expired. How do I them them I have a license now? I am very unhappy with this process. You badly need phone support.

RichardPayne

Did you buy separate iPhone and iPad licenses? I thought the in-app purchase for the iOS version for $9.99 and it can be shared with all devices that use your Apple Id. Since the Mac software is $50 that should be $60 in total.
Or did you buy the Windows + Mac bundle and haven't got the iOS Pro features?

Anyway, for Mac to PC sync, you need to use Dropbox:
https://support.1password.com/sync-options/#dropbox-for-vault-sharing-and-cross-platform-sync

MikeT

Hi guys,

@John Dodge,

As RichardPayne helpfully wrote, you have to use Dropbox to sync between your desktops and mobile devices. Here are the guides:

1. Windows: https://guides.agilebits.com/1password-windows/4/en/topic/setting-up-dropbox-sync
2. Mac: https://support.1password.com/guides/mac/sync-dropbox.html
3. iOS: https://support.1password.com/guides/ios/sync-with-dropbox.html

As for the license, you do have to manually register the license on the desktops. There are no trials at the iOS store, you simply buy once and it is registered to your AppleID account.

Here's the guide on how to register your copy of 1Password, it includes all the information you need for all platforms 1Password is on: https://support.1password.com/add-license/mac.html

Please let us know if you need further assistance, you can email us at support+windows@agilebits.com.