after upgrade 1password 5 crashes at start up
1 password 5 crashes at startup after upgrade. MacOS 10.10.3
Process: 1Password 5 [605]
Path: /Applications/1Password 5.app/Contents/MacOS/1Password 5
Identifier: com.agilebits.onepassword4
Version: ???
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: 1Password 5 [605]
User ID: 501
Date/Time: 2015-05-29 14:11:28.478 -0700
OS Version: Mac OS X 10.10.3 (14D136)
Report Version: 11
Anonymous UUID: 7BBA8398-E489-4419-FBA4-96F49A057EB5
Time Awake Since Boot: 92 seconds
Crashed Thread: 0
Exception Type: EXC_BREAKPOINT (SIGTRAP)
Exception Codes: 0x0000000000000002, 0x0000000000000000
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Library not loaded: @loader_path/Frameworks/CrashReporter.framework/Versions/A/CrashReporter
Referenced from: /Applications/1Password 5.app/Contents/Frameworks/HockeySDK.framework/Versions/A/HockeySDK
Reason: image not found
etc...
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Comments
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Please try this:
- Drag the 1P app to the trash (don't use any app cleaner tool, which is likely to try to delete files you need to keep).
- Empty the trash and reboot.
- Re-download and re-install 1P.
Stephen
0 -
Hi @PKruchten,
This is a bit of a tough question but do you happen to know what version you were running before this happened? I only ask as we thought we resolved a problem with updating. Now it was a recent change but for example, if you had been running 5.3 and this happened upgrading to either 5.3.1 or 5.3.2 then it would suggest we didn't fix it as well as we thought. It's tough because asking you what version you're running now is one thing, asking what you were running when you can't easily check is another.
Anyway, Stephen_C's post will sort you out, I haven't seen that fail once yet so far.
0
