Lost Data file from Dropbox

otomopsotomops
edited June 2015 in 1Password 3 – 6 for Mac

I put my data file in my Dropbox so I can sync across my various devices. Now it is not there (all other files are) and I cannot access anything from 1Password. Any advice? Thank you


1Password Version: 3.8.22
Extension Version: Not Provided
OS Version: 10.10.3
Sync Type: Dropbox

Comments

  • MeganMegan

    Team Member

    Hi @otomops ,

    (Since we're discussing 1Password 3 here, I've moved your thread into the 1Password 3 legacy forum, just to keep things organized.)

    I'm so sorry to hear that you're having trouble with 1Password right now. Now unfortunately, 1Password 3 only stores data in a single location - wherever that 1Password.agilekeychain file is, so we really do need to find it (or we'll need to restore from a backup.) To help us get a better idea of where your data file might be, let's take a closer look at your system.

    I'd like to ask you to create a Diagnostics Report from your Mac:

    https://support.1password.com/diagnostics/mac-3.html

    Then attach the entire file to an email to us: [email protected]

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can quickly track down the Report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

This discussion has been closed.