1Password has trouble filling credentials in www.nab.com.au

kop48kop48 Junior Member

Repro steps:
1. Visit https://www.nab.com.au/
2. Click on 'Login' next to Internet Banking
3. Try to auto-fill credentials into popup window has finished loading

Expected result:
Credentials fill

Actual result:
Nothing is filled, though clicking on 1Password Mini shows that it's recognised NAB as the site.

Firefox details:
Application Basics

Name: Firefox
Version: 39.0
Build ID: 20150618135210
Update Channel: beta
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:39.0) Gecko/20100101 Firefox/39.0
Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Name: 1Password
Version: 4.4.0.b9
Enabled: true
ID: [email protected]

Name: Adblock Plus
Version: 2.6.9.1-signed
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: HTTPS-Everywhere
Version: 5.0.5
Enabled: true
ID: [email protected]

Name: DownThemAll!
Version: 2.0.18.1-signed
Enabled: false
ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: Firebug
Version: 2.0.11
Enabled: false
ID: [email protected]

Name: Gecko Profiler
Version: 1.16.2
Enabled: false
ID: [email protected]

Graphics

Asynchronous Pan/Zoom: none
Device ID: 0x a2e
GPU Accelerated Windows: 1/1 OpenGL (OMTC)
Vendor ID: 0x8086
WebGL Renderer: Intel Inc. -- Intel Iris OpenGL Engine
windowLayerManagerRemote: true
AzureCanvasBackend: quartz
AzureContentBackend: quartz
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0

Important Modified Preferences

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20150618135210
browser.startup.homepage: about:newtab
browser.startup.homepage_override.buildID: 20150618135210
browser.startup.homepage_override.mstone: 39.0
browser.tabs.loadBookmarksInBackground: true
browser.tabs.loadDivertedInBackground: true
browser.tabs.maxOpenBeforeWarn: 100
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 39.0
font.internaluseonly.changed: false
media.gmp-gmpopenh264.enabled: true
media.gmp-gmpopenh264.lastUpdate: 1432101629
media.gmp-gmpopenh264.path: /Users/username/Library/Application Support/Firefox/Profiles/05tbo3h1.default-1404877435981/gmp-gmpopenh264
media.gmp-gmpopenh264.version: 1.4
media.gmp-manager.buildID: 20150618135210
media.gmp-manager.lastCheck: 1435188374
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1435061067
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.default browser: 0
plugin.state.flash: 1
plugin.state.java: 0
plugin.state.lwaplugin: 1
plugin.state.quicktime plugin: 1
print.print_bgcolor: false
print.print_bgimages: false
print.print_colorspace:
print.print_command:
print.print_downloadfonts: false
print.print_duplex: 1515870810
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_plex_name:
print.print_resolution: 1515870810
print.print_resolution_name:
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 57
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
privacy.sanitize.migrateFx3Prefs: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1433716017

Important Locked Preferences

JavaScript

Incremental GC: true

Accessibility

Activated: false
Prevent Accessibility: 0

Library Versions

NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8

NSS
Expected minimum version: 3.19.1 Basic ECC
Version in use: 3.19.1 Basic ECC

NSSSMIME
Expected minimum version: 3.19.1 Basic ECC
Version in use: 3.19.1 Basic ECC

NSSSSL
Expected minimum version: 3.19.1 Basic ECC
Version in use: 3.19.1 Basic ECC

NSSUTIL
Expected minimum version: 3.19.1
Version in use: 3.19.1

Experimental Features

1Password Mini log:
Thu Jun 25 16:05:27 2015| 530029 [EXT:0x7fad39708c10:] S sendAction:payload: | [ES4 0x7fad3bfdabb0] resource://onepassword4-at-agilebits-dot-com sendAction: 'getActiveURL'
Thu Jun 25 16:05:27 2015| 530029 [EXT:0x7fad39708c10:] S sendAction:payload: | [ES4 0x7fad3bfdabb0] resource://onepassword4-at-agilebits-dot-com sendAction: 'collectDocuments'
Thu Jun 25 16:05:27 2015| 530029 [EXT:0x7fad3c23cb40:] S sendAction:payload: | [ES4 0x7fad3bfdabb0] resource://onepassword4-at-agilebits-dot-com sendAction: 'executeFillScript'
Thu Jun 25 16:05:28 2015| 530029 [EXT:0x7fad39708c10:] S sendAction:payload: | [ES4 0x7fad3bfdabb0] resource://onepassword4-at-agilebits-dot-com sendAction: 'getActiveURL'
Thu Jun 25 16:05:28 2015| 530029 [EXT:0x7fad39708c10:] S sendAction:payload: | [ES4 0x7fad3bfdabb0] resource://onepassword4-at-agilebits-dot-com sendAction: 'collectDocuments'
Thu Jun 25 16:05:28 2015| 530029 [EXT:0x7fad3c33dd80:] S sendAction:payload: | [ES4 0x7fad3bfdabb0] resource://onepassword4-at-agilebits-dot-com sendAction: 'executeFillScript'


1Password Version: 5.3 (530029)
Extension Version: 4.4.0b9
OS Version: 10.0.3
Sync Type: Dropbox

Comments

  • MeganMegan 1Password Alumni
    edited June 2015

    Hi @kop48,

    First of all, I just wanted to let you know that I've moved your post into our 'Saving and Filling' category in the forums, just so we can keep this place organized. :)

    I'm sorry to hear that you've been having trouble filling details on NAB's site. We do have an open report of trouble with this site, so I'd like to confirm a few things just to be sure that you're seeing the same thing that we're working to fix.

    • How are you asking 1Password to fill? Do you click on the browser extension and the Login's title, or are you using ⌘\ ( Command- \ ), or your choice of keyboard shortcut?
    • Do you have auto-submit enabled or disabled?

    ref: OPX-299

  • kop48kop48 Junior Member

    I tried both the keyboard shortcut, as well as the 1Password Mini extension. I have auto-submit disabled.

  • Hi @kop48,

    I am having trouble with www.nab.com.au too but so far only if I use the Firefox beta. If I use the Firefox stable (v38.0.5) then both our stable extension (v4.3.1) and beta (v4.4.0.b9) fill successfully. Would you have any objections to testing and seeing if you find similar?

  • kop48kop48 Junior Member

    @littlebobbytables I can try that if you really need me to, but it seems counter-productive if you already have a repro :) It's a major hassle for me to switch browsers as I have access to a very slow Internet connection right now. I will do it if it's absolutely necessary. Let me know.

  • Hi @kop48,

    I can reproduce in the beta but at the moment it would also mean the solution is to return to the stable version. It might be Firefox have changed something in the beta and we will need to adjust our Extension accordingly but given it's a beta it might also be something requiring altering on their end. That will take time to evaluate while the stable version will mean filling works again for you now. It is your choice though.

  • kop48kop48 Junior Member

    I can fill manually for now. Glad that you have a repro to investigate the issue.

  • littlebobbytableslittlebobbytables

    Team Member
    edited June 2015

    :smile:

    Synapse: 3063

This discussion has been closed.