existing data not found Help!.

bcbubba

My 1Password app disappeared from my iPhone 6 and now when I try to sync, it says existing data not found Help!.

---

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Stephen_C

Sorry, but you really do need to provide some quite basic information before we can help. Please tell us:

• What version of 1P for Mac you are using
• What version of 1Password for iOS you are using
• What sync method you use to sync your 1P data (Dropbox, iCloud or wifi)

Stephen

Drew_AG

Hi @bcbubba,

I'm sorry to hear the 1Password app somehow disappeared from your iPhone! I don't know how that would happen, but we'll do out best to help you restore your 1Password data if possible. If you had been using one of the sync options and/or have your data in 1Password on another computer/device, it should be pretty easy to get it back. Once we know the answers to Stephen's questions, we'll have a better idea of what to do. Thanks!