Dreaded 'Failed to unlock. Cannot load keychain profile.'
Hi;
I have 1Password5 (5.4.3) running on iphone6+, ipad3, and iMac. I am setting up a new Macbook pro with Yosemite.
My keychain is in Dropbox. All other devices see it and use it fine (daily, hourly). I cannot get my new Macbook to
open it. Tried reinstalling etc. Dropbox is synched (green checkmarks for all). Would love some help. Can't live without it!!
-Jim
Log:
Tue Jul 7 16:58:39 2015| 532001 [APP:0x61800007d400:] S configureUI | No existing profile found, searching for available keychains to perform initial setup...
Tue Jul 7 16:58:39 2015| 532001 [APP:0x61800007d400:] S configureUI | Available keychains detected: (
""
)
Tue Jul 7 16:59:16 2015| 532001 [XPC:0x61800007d400:] S createProfileNamed:usingKeychain:withPassword:completionOnMain: | Creating new profile from keychain: '~/dropbox/1password.agilekeychain'
Tue Jul 7 16:59:16 2015| 532001 [XPC:0x618000477c00:] S createProfileNamed:usingKeychain:withPassword:completionOnMain: | Failed to create new profile: 'Error Domain=com.agilebits.onepassword.ErrorDomain Code=4002 "Failed to unlock. Cannot load keychain profile." UserInfo=0x6180000f8080 {NSUnderlyingError=0x6180002442c0 "Failed to load profile", NSURL=file:///Users/xxxxx/Dropbox/1Password.agilekeychain, NSFilePath=/Users/xxxxxx/Dropbox/1Password.agilekeychain, NSLocalizedDescription=Failed to unlock. Cannot load keychain profile.}'
1Password Version: 5.4.3
Extension Version: 4.4.0.90
OS Version: 10.10.4
Sync Type: Dropbox
Comments
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@jmurff: It sounds like either Dropbox isn't finished syncing, or you've got some data corruption there — perhaps from the filesystem or sync'd from another via Dropbox.
Before you do anything else, make a fresh backup of your 1Password data on each device, then try restoring from an earlier backup in 1Password for Mac to see if that resolves the issue. Worst case scenario, you can always restore from the fresh backup, but the problem is that that data seems to be damaged.
If you're still having trouble, be sure to let me know the 1Password for Mac version you're using, as 5.4.3 will be 1Password for iOS. Please let me know what you find! :)
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