1Password Mac 3.8.21 Can't find data file.

1Password Mac 3.8.21 Can't find data file, was syncing to Dropbox. Agile folder not showing in DropBox, my 1Password logins show up in Safari Menu but have red #1.


1Password Version: 3.8.21
Extension Version: 3.9.20
OS Version: 10.10.2
Sync Type: DropBox

Comments

  • Hi @cb466,

    It might be worth logging into your Dropbox account via their website and looking in the Events section. Do you see anything that would explain the disappearance of your 1Password.agilekeychain from Dropbox? If it was deleted by accident you should be able to undo that deletion and this Dropbox KB article, How do I recover deleted files? should help.

    Another option might be 1Password 3 backups which by default are created daily. Here's how to check.

    1. Open a Finder window and use the keyboard shortcut ⇧⌘G to open a Go to Folder... window.
    2. Paste in the following path ~/Library/Application Support/1Password/Backups and click the Go button.
    3. If the path exists then you should be able to view the folder.
    4. Copy the newest backup to your Desktop.
    5. Rename the file so it is now titled 1Password.agilekeychain.zip. You will need to confirm the change in the file extension.
    6. Double clicking on this file will extract the 1Password.agilekeychain from the archive and you could pop it back into the right place in Dropbox, pointing 1Password 3 to it again.

    Now you may have to uninstall the 1Password 3 Safari Extension and re-install it from scratch because of how 1Password 3 works. It depends on if the red exclamation mark disappears once you've got 1Password 3 working again. We can cover that aspect once you know you've got the main 1Password 3 application up and running again :smile:

    Let us know how you get along :smile:

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