I did a factory reset but now I cant enter my login info I can only create a new one

Someone please help me!!!! I can't login to my account I can only create a new one


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • saadsaad

    Team Member

    Hi @minez. A factory reset removes all of your data on your Android device, including your 1Password information. The only way we can restore your 1Password data is by restoring from a sync data folder. Do you remember if you configured Dropbox or local storage sync before the factory reset?

    Are you using any other devices with 1Password that has your data?

  • Definitely not drop box but I can't recall syncing it with local storage either. How can I find out?

  • saadsaad

    Team Member

    When you configure sync in 1Password on Android, it creates a 1Password data folder called 1Password.agilekeychain. If you have configured sync to your local storage before the factory reset, you would have had to copy this folder to another device because the factory reset will also delete this folder from your device. Do you remember if you copied this folder?

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