Why does it say "trial expired"? I have a license for Mac desktop and IOS.

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legger
legger
Community Member

Hello!
Why does it say "trial expired"? I have a license for Mac desktop and IOS. What do I do? I saw a Knowledgebase article about uninstalling and reinstalling but I'm not sure that applies to this situation.
Laura


1Password Version: 1Password 5 Version 5.3.2 (532001) Agile Web Store
Extension Version: Not Provided
OS Version: 10.10.3
Sync Type: wifi
Referrer: forum-search:All of a sudden it says my trial expired. But I have a full license!

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  • Stephen_C
    Stephen_C
    Community Member
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    Please see this knowledge base article:

    “Trial Expired” notice (Mac)

    Stephen

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Hi @legger,

    Hopefully the article from Stephen's link will explain everything you need to know! I also found your license in our system and emailed it to you, so you'll be able to click the link in that email to apply your license file to 1Password 5 on your Mac.

    If you need more help, we're here for you! :)

  • legger
    legger
    Community Member
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    Thank you both so much! I think it worked.

  • littlebobbytables
    littlebobbytables
    1Password Alumni
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    That's great to hear @legger, should you have any further issues though or simply other unrelated questions please do post back in the forums and we'll do our best to assist :smile:

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