Purchased license and charged 3 times

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aktive0
aktive0
Community Member
in Mac

Hello.

I do not see any way on your site on how to contact you privately regarding this billing matter.

We purchased a license a couple of weeks ago. During this process, we had to checkout a number of times because the site stopped responding. In our bank account we noticed we were charged 3 times yet only received one license.

Can you please let me know how we can resolve this. I'm a big fan of 1password on the whole, so I'm very surprised and disappointed about these bugs and extra charges.

Thanks,
Peter

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Comments

  • danco
    danco
    Volunteer Moderator
    Options

    If the email address you use on the forum is the same as the one you used in the purchase, your post is enough to alert the AgileBits people, and they will give you a refund.

    If you use different addresses, email support+licences@agilebits.com, and again they will resolve it quickly.

  • aktive0
    aktive0
    Community Member
    Options

    Not sure, so emailed. Thanks.

  • LauraR
    LauraR
    Options

    @aktive0 - we have received your email and we will help you with the refund. @danco - thanks for directing this question to our email support.

    ref: FUY-62222-637

This discussion has been closed.