1Password 6 on ios9 is stuck at "decrypting"
iphone 6
ios9
will not unlock using the master password
gets hung up on "decrypting"
AgileBits Update: Please see this post for the solution.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:1Password 6 on ios9 is stuck at "decrypting"
Comments
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Greetings @coachpbt,
I've not heard of that one before.
The first thing worth trying is to completely close 1Password for iOS and then launch it again. Does that make any difference?
If it doesn't try rebooting the iOS device and see if that makes any difference.
If neither trick helps at all do you sync your vault to any other device or Mac via iCloud, Dropbox or Wi-Fi Sync? I'm wondering if you have your data stored elsewhere so that we could start over on this iOS device. Unfortunately we can't even view a diagnostic report if the settings cannot be accessed due to how iOS apps work. Hopefully we can get this resolved. Out of curiosity, did the issue start after the upgrade to iOS 9?
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Same thing is happening to me. 1Password on iPad running iOS 9.0. Closed and relaunched 1Password; didn't work. Reset iPad; didn't work. I also sync to an iPhone that's also running iOS 9.0; not having a problem on that. Problem just started today. Upgraded to 9.0 on both devices this morning.
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Oh: 1Password on iPad is version 6.0.
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@mhammitt: Do you have your 1Password data on another device where you can access it? If so, it may be best to backup your data and reinstall the app, as it sounds like it's damaged for some reason. But we definitely don't want you to lose any data. Please let me know!
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Thanks Brenty. Oddly enough, I tried opening up 1Password on my iPad in split screen mode, and it worked. (I have no reason to think the solution has anything to do with being in split screen mode... just saying that's what happened.) It's now working consistently in any setting. Really not sure what resolved it.
Also, I may have used Touch ID to open it. Might be something there.
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Hi,
I'm also having the same problem today after I updated to the new ios. I've closed the app and re-opened it and also restarted my phone and it's still not working. Unfortunately, I do not have 1Password saved on any other device and I have not backed it up anywhere.
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Just updated my iPhone 6 and now I can't access 1Password. Screen gets stuck on "decrypting" after I've put in my master password. I've closed the app and re-opened it and also restarted my phone and it's still not working. Unfortunately, I do not have 1Password saved on any other device and I have not backed it up anywhere..
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided0 -
Hi all,
Are you using the Low Power Mode mode on your iOS device?
Please connect your iOS device to the power outlet, then try again and see if that works. You may need to wait a few minutes after connecting power, then quit the 1Password app (open app switcher and swipe 1Password up to quit it) and restart it.
Sorry for the inconvenience this is causing. We're working hard to address many of the reported issues and filing bug reports with Apple as necessary.
Please let us know if this helps at all.
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No I am not using low power mode on my iPhone. Is there any other way I can access the app? It's quite frustrating knowing I put so much effort inputting my passwords into it and now I can't even access it..
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1Password 6 on ios9 is stuck at "decrypting" I'm having the same problem
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I am having this exact same issue. I too don't have 1password on any other device or backed up. Not using low power mode either.
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After updating to IOS9 I have exactly the same problem like the previous writers. Hopefully a solution will come up soon
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same thing here... tried all suggestions. very very frustrating. please fix!
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Same here :'(
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The same thing was happening to my wife's iPhone after she upgraded to iOS 9 and 1Password 6. I fixed it, by doing the following.
1). Go to Settings > iCloud > iCloud Drive --> 1Password switch it to "off"
2). Go to 1Password app and enter the master password.
3). After it takes your password, go back to your iPhone iCloud Drive settings and switch 1Password to "on" (undo the changes on Step 1).Hope this works for you all!
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Thanks for the fix!
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@UTony, @mfernandezjr: Thank you for sharing that! It's really odd that iCloud would be the culprit since it hadn't come up here previously, but we've had reports of other iCloud issues as well. It sounds like simply toggling iCloud Drive off in iOS Settings before unlocking 1Password resolved the issue for you. Is that correct? If so, that's fantastic! I just want to verify that.
Can you confirm something for me, though? Were you actually syncing your 1Password data with iCloud in the first place? It seems like perhaps 1Password is trying to load the database from iCloud and it's getting hung up because of the CloudKit sync issue that others are reporting.
@coachpbt, @ayeemaria, @gary1557, @artprofi, @psydoc_va, @timpent, @Kefte: Please try the steps mfernandezjr suggested and let us know your results!
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Congratulation, now it's working on my iPhone with IOS9. Thank you
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https://discussions.agilebits.com/profile/mfernandezjr The iCloud solution worked fine for me too
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Yes! That's great news! Thank you for the update! :chuffed:
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The iCloud solution worked for me, thanks @mfernandezjr
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kudos to @mfernandezjr for the "fix". problem appears to be solved. :-)
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@brenty Yes, it was syncing 1Password data with iCloud in the first place.
You are welcome.
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@brenty Yes, it was syncing 1Password data with iCloud in the first place.
You are welcome.@mfernandezjr: Thank you! You rock! :sunglasses:
For anyone else still stuck on "decrypting", please do the following:
- Open iOS Settings > iCloud > iCloud Drive > 1Password and switch it to the "off" position
- Open 1Password and enter the Master Password
- After it unlocks, go back to the iCloud Drive settings from step 1 and switch 1Password back to "on"
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