Problems logging into hood.de

https://www.hood.de is not working with 1Password for me. Whenever I use my keyboard-shortcut to log-in, the mail-adress gets filled in and the password stays empty with the page telling me to enter all fields - so password somehow not filled nor transfered.

I tried both (since both is allowed) using my username or my mail-address. Both with the same result.

Also tried resaving the log-in, but that is not working as well. Normally when I click Save New log-in I get the pop-up asking if I want to save a new or replace an existing log-in. But that is not showing up and no additional log-in is saved.

@khad: I'm sure I got the URL correct this time ;)

Comments

  • khad
    khad
    1Password Alumni
    Thanks for alerting us to your trouble here, LosInvalidos. I would love to get this working for you.

    Unfortunately, at this time, manually saving a login in Chrome will not work if you already have a login saved with the same password. You will need to move your existing login to the trash. Then please try saving the login manually like this:

    1. Enter your username and password, but DO NOT submit the form.
    2. Click the 1Password button in your browser's toolbar, and choose Save Login.
    3. Set the Action field to Create New Login (or to Replace <login-name>, to update an existing Login item).
    4. Click the Save button.

    Using the above technique I was able to save and fill a sample login in Chrome at:

    https://www.hood.de/mein-hood.htm

    Manually saving a login can be useful for logins that are either problematic to begin with or were once working but have since stopped. Doing this allows 1Password to refresh everything it "knows" about the page. Login pages often change as websites are updated and this can be a necessary but very useful tip. :-)

    If you are still having trouble, please take a look at our "Website Login Issues" guide:

    http://help.agilebits.com/1Password3/login_issues.html

    Note especially that editing the login to change the Submit value from "If Autosubmit is ON" to "Never" works on a lot of sites which modify the form before submitting it or are looking for a literal key press or mouse click. This will give you the chance to actually give them what they are looking for by submitting the form yourself rather than allowing 1Password to do it on your behalf.

    @khad: I'm sure I got the URL correct this time

    I hope I did too! I have had issues lately typing correctly. :lol:

    I hope that helps. Please let me know.

    Thanks!
  • LosInvalidos
    LosInvalidos
    Community Member
    khad wrote:

    1. Enter your username and password, but DO NOT submit the form.
    2. Click the 1Password button in your browser's toolbar, and choose Save Login.
    3. Set the Action field to Create New Login (or to Replace <login-name>, to update an existing Login item).
    4. Click the Save button.



    As you wrote, replacing the existing entry was, what didn't work for me. Moved the old entry to the trash and now the new log-in is working fine.
  • khad
    khad
    1Password Alumni
    Huzzah! (dance)
This discussion has been closed.