Had hard disk failure. 1PASSWORD found an old vault on iCLOUD.

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rsvaught
rsvaught
Community Member
in Mac

Had HD failure. I did the following:
1. Installed Dropbox
2. Installed 1PASSWORD from your site.
3. Added FAMILY license.
4. 1PASSWORD found an old vault on iCLOUD and synced to it.
5. I then added the DROPBOX VAULT. It shows up as secondary vault but should be primary.
6. Tried to delete old iCLOUD vault per your instructions. No RESET iCLOUD Data option in 1PASSWORD Troubleshooting menu item.

How can I delete old vault?

1Password Version: 1Password 5 Version 5.4 (540047) Agile Web Store
Extension Version: none installed
OS Version: OSX 10.11.1
Sync Type: Not Provided
Referrer: kb:icloud-remove-data, kb:diagnostics, kb:remove-multiple-apps, kb-search:delete vault, kb:icloud-remove-data

Comments

  • rsvaught
    rsvaught
    Community Member
    edited October 2015
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    Sent Troubleshooting via email from [redacted]

  • Vee_AG
    Vee_AG
    1Password Alumni
    edited October 2015
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    Hi @rsvaught,

    Thanks for following up to let us know you emailed us. The email address has been redacted, hopefully because you received a reply. But if you haven't yet heard back, please post your Support ID # (from the BitBot auto-reply) here and we'll track it down.

    To avoid giving mixed messages and/or duplicating efforts, let's continue the conversation via email to help you get your vaults sorted and syncing properly. Thanks!

This discussion has been closed.