Problem 1 password with el capitan

hello ...i have a Big problem today ..I use 1password (3.8.21) .. I just update Mac with el capitan
When i try to get back the password ...impossible.. I see pixels moving (!!) ... instead of the passwords
Please help me ..I can't retrieve my passwords ...and i really need them
I try to update the sofwtare from the menu ...and at the end of process : error

1Password Version: 3.8.21
Extension Version: Not Provided
OS Version: 10.11.1
Sync Type: Not Provided


  • @Squale_ because your problem relates to 1P3 I've moved your post from the 1P for Mac forum to the 1P3 for Mac Legacy forum where you will get more help. I think the best place to start is by reading these AgileBits posts at the top of the forum.


  • Hello @Squale_,

    If the issue you're facing is fields seemingly empty when you try to edit them, as highlighted in this post of the thread Stephen_C linked you to then this is a known issue with El Capitan. Now while 1Password 3 is saying it's up to date it's only partially correct. You are running the latest version of 1Password 3 for Mac but we are now up to 1Password 5 for Mac. It is a paid upgrade over 1Password 3 though which is why that post talks about your options too.

    If you have any questions after reading it please do ask.

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