I just wanted to know if there is a general thread already established for specific URL-related issues with the current 1PassWord beta running on 10.7/Safari 5.1?
It appears that the Chase banking website logon does not work correctly...as it did in 10.6....I just did not want to start a new thread if these issues are already being "rolled-up" in a different spot. Also, what other information do you need to troubleshoot a URL-related problem other than the specific URL involved.
Thanks...and keep up the good work!!
Dr Gary
It appears that the Chase banking website logon does not work correctly...as it did in 10.6....I just did not want to start a new thread if these issues are already being "rolled-up" in a different spot. Also, what other information do you need to troubleshoot a URL-related problem other than the specific URL involved.
Thanks...and keep up the good work!!
Dr Gary
Team Member
Thanks for reporting an issue with the Chase banking website. Could you provide the exact URL you are using (if different from https://www.chase.com/). Also, are you having trouble with autosave, form filling, or autosubmit? The sample login I created fills fine. It looks like autosubmit may not work, but I don't actually have an account there to test it.
Please try saving the login manually like this:
1. Enter your username and password, but DO NOT submit the form.
2. Click the 1Password button in your browser's toolbar, and choose Save Login.
(Note that at this time, you won't have a chance to specify the name of the Login item when manually saving like this in the Safari 5.1 extension, so it will be saved with the domain name of the site.)
Using the above technique I was able to save and fill a sample login in Safari 5.1 at:
https://www.chase.com/
Manually saving a login can be useful for logins that are either problematic to begin with or were once working but have since stopped. Doing this allows 1Password to refresh everything it "knows" about the page. Login pages often change as websites are updated and this can be a necessary but very useful tip.
If you are still having trouble, please take a look at our "Website Login Issues" guide:
http://help.agilebits.com/1Password3/login_issues.html
Note especially that editing the login to change the Submit value from "If Autosubmit is ON" to "Never" works on a lot of sites which modify the form before submitting it or are looking for a literal key press or mouse click. This will give you the chance to actually give them what they are looking for by submitting the form yourself rather than allowing 1Password to do it on your behalf.
I hope that helps. Please let me know.
Thanks!
I was using the URL: "https://chaseonline.chase.com/Logon.aspx"
for access...but www.chase.com does not work any better. The UserID and Password fields appear to fill OK...but the auto-submit fails. Interestingly enough...even if I set Submit = Never...after having 1PassWord fill in the form...the submission is still performed...and fails....is this just a bug in Autosubmit in the beta?
I tried you suggestion of creating a new 1Password entry for the www.chase.com URL but I get the same bad results.
Thanks...
DRGary
Any ideas?
That page is filled with javascript. I'm sure that Chase is mucking with something.
Team Member
Interesting. Disabling autosubmit seems to work fine in Chrome which is *almost* using the exact same code, and it appears that Submit=Never works fine in Safari 5.1 on other sites where I tested it. However, I can confirm what you are seeing. I could not get 1Password's Safari 5.1 extension to honor the Submit value of "Never" for my sample Chase login item.
Honoring the Submit value is important, but I will also make sure we try to just get autosubmit working at the Chase website in our latest code.
I apologize for the inconvenience. I'll pass this along to the developers for resolution in a future version!
Thank you for alerting us to this. Please let me know if you have any additional questions or concerns.
When attempting to login in later w 1PW I see this after the PW is populated https://mfasa.chase.com/auth/fcc/login
On Firefox with a successful login you immediately the following token info - I truncated the rest of the URL info in case it has key info in it
https://mfasa.chase.com/auth/auth-stoken-osl.html > etc etc
I merged your topic with a similar thread.
Please review Khad's comments above and let us know if you have any further questions.
Cheers!
Brandt
I am using Snow Leopard and the latest 1Password and Safari 5.1 dev preview.
Also, I miss the ability to just auto-login. Now, the pop-up comes up and you have to press Enter. It used to be a pop-up (old context menu style) would come up only if you had multiple usernames/passwords for that site. Now it comes up even if you only have one. I hope that gets changed in the future. Or maybe it's just because I am using the Safari 5.1 dev preview on Snow Leopard (thanks for adding at least limited support for that config, BTW).
Team Member
1. Enter your username and password, but DO NOT submit the form.
2. Click the 1Password button in your browser's toolbar, and choose Save Login.
Manually saving a login can be useful for logins that are either problematic to begin with or were once working but have since stopped. Doing this allows 1Password to refresh everything it "knows" about the page. Login pages often change as websites are updated and this can be a necessary but very useful tip.
If you are still having trouble, please take a look at our "Website Login Issues" guide:
http://help.agilebits.com/1Password3/login_issues.html
Note especially that editing the login to change the Submit value from "If Autosubmit is ON" to "Never" works on a lot of sites which modify the form before submitting it or are looking for a literal key press or mouse click. This will give you the chance to actually give them what they are looking for by submitting the form yourself rather than allowing 1Password to do it on your behalf.
I hope that helps. Please let me know.
Thanks!
I'm currently on the GM of Lion and the latest release (as of today being upgraded) of 1Password. I see that a lot of the kinks have now been ironed out with the latest release of 1PW. For some reason, however, I am still having trouble using 1PW with Chase.com. Does anyone else have an account with them and are you experiencing the same problem? I haven't experienced the problem before and my password is the same.
If I login manually at: https://www.chase.com/ the page redirects me to https://mfasa.chase.com/auth/fcc/login (which is a blank page) and then moves along to the account area. When I use 1PW to login at chase.com using the same details, the page hangs at https://mfasa.chase.com/auth/fcc/login and doesn't take me to the account area. This has never been a problem for me before with 1PW.
I've tried removing/adding the extension and everything, but it seems to be a problem only isolated to this one website.
Any ideas of what I can do? Thanks for your help
Looks like others are having this issues, as well:
http://forum.agile.ws/index.php?/topic/5174-chasecom-login-trouble/page__p__29558__hl__chase__fromsearch__1#entry29558
It DOES work in Firefox with Autosubmit set to Always or Never, it works in Chrome when set to Never, but it doesn't work in Safari on either setting...
Team Member
Thanks for your patience as we work to resolve the issue in a future update. Some of us on the team use Chase, so it is annoying to us as well.
If we can be of further assistance, please let us know.
We are always here to help!
Hello Stephen and welcome to the Forums!
I appreciate the kind words regarding 1Password, and I share your confusion on what I would do without it!
I'm also running Lion (GM) and my Chase login is acting the same as yours. As Khad stated in his last reply, this behavior is a known issue, and it is being investigated.
Thank you for reporting your experience. Since our members use different system configurations, it is helpful to know who is and who is not seeing a particular problem. Your feedback is very important, and I'm glad you let us know.
Keep checking back on the Forums for any updates. As you and I are both Lion testers and Chase users, you know I'm not happy about it either.
Cheers!
Brandt
Looking forward to seeing a resolution to this soon.
Cheers,
Sapridyne
Team Member
We are working hard on a number of issues. I don't have a time frame, but this is definitely on our radar!
Please let me know if there is anything else I can help with in the mean time.
Thanks!
Same problem, using:
1Password v3.6.1
MacOS 10.7
Chrome 12.0.742.112
Safari 5.1
Problem exists across both Chrome & Safari. My username auto populates, then the password populates when I press CMD + \. The auto-submit kicks in, and I'm redirected to a blank page (See attachement).
Thanks for the help!
Team Member
I personally have a credit card through Chase, and have found that disabling Autosubmit ( uncheck 1Password Preferences > Logins > Submit automatically after filling Logins (Autosubmit)) works well. Since the site is using its own scripting to look for your mouse click or Return press, just have 1Password fill your credentials and then submit the form manually.
I hope this helps.
This works - Thanks!
On behalf of Brent, you're very welcome!
Thanks for updating the thread. I'm very happy to hear it works for you.
Cheers!
Brandt