Backup of 1Password file in iTunes not working

The 1Password app does not show up in File Sharing section on the iTunes backup.


1Password Version: 6.1.1
Extension Version: Not Provided
OS Version: iOS 9.1
Sync Type: iTunes
Referrer: kb:ios-itunes-backups, kb:check-app-version, kb:ios-itunes-backups

Comments

  • BenBen AWS Team

    Team Member

    Hi @Ron_N,

    I'm sorry to hear about the trouble. I'd like to ask you to create a Diagnostics Report from your iOS device:

    https://support.1password.com/diagnostics/ios.html

    Attach the Diagnostics Report to an email message addressed to [email protected].

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Ben

This discussion has been closed.