Forgot Master Password

Ben

This discussion was created from comments split from: Can't find Primary Vault in Dropbox.

camillet1

When i downloaded the new operating system for my iPhone 6s plus, it is no longer taking my thumb print and I cannot remember my master password. You've given me a hint, dog, but I've put in both dogs names small letters and caps and cannot get in?

Ben

Hi @camillet1,

I would hope that you would've chosen a more secure Master Password than your dogs names. ;) You may want to review this article when choosing a Master Password in the future:

AgileBits Blog | Toward Better Master Passwords

As for having forgotten it, please see this support knowledgebase:

(iOS) My Master Password is not being accepted. What should I do?

I hope that helps!

Ben