sync adroid vs mac

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K_Kramer1961
K_Kramer1961
Community Member
in Android

Hello 1password,
I use 1 password on my Mac, Android phone (galaxy S6) and my Android tablet. All three sync with the same dropbox file (the only one I have). After 40 items on my Mac, other items I add or change on my Mac are no longer synced with my Android devices. However, items I add on my Android devices are synced only on the Android devices and not with my Mac. It seems as if my Android devices are using a hidden sync file somewhere. I have reinstalled 1password on my Adroid devices several times now. Each time connecting it to the existing sync folder on my dropbox, using the same master password. The problem remains. Can you help me ?
Kind regards,
K. Kramer
Netherlands

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb:dropbox-ready, kb:dropbox-troubleshooting, kb:check-app-version

Comments

  • peri
    peri
    Options

    Hey @K_Kramer1961 . Thanks for getting in touch with us today. :) I'll be happy to help out with this syncing issue.

    I'd like to ask you to create some Diagnostics Reports from your Android devices and your Mac:

    ---Android---
    https://support.1password.com/diagnostics/android.html

    ---Mac---
    https://support.1password.com/diagnostics/mac.html

    Then attach the entire file to an email to us: support+android@agilebits.com

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    A short note here once you've sent the Report in will help us to keep an eye out for it. :)

    Once we see the report we should be able to better assist you. Thanks in advance!

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