I purchased 1Password from Mac App Store and cannot find license so that I can add PC license?
I am trying to give you guys proof of purchase and get a PC version added to my Mac version for the
"bundle" price and I can't find the license number. I know I have the Mac App Store version because my application just says 1Password (no version number). I have searched every way I know how in Finder and there is no license file. Uhggggggg!! I'm so sick of this please help, I really like this damn program but enough is enough. I shouldn't be this freakin hard. Thanks for your help.
1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Yosemite
Sync Type: Dropbox
Referrer: kb:bundle-license, kb:extract-license-key, kb-search:where is license file on Mac, kb:license-file-faq
Comments
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@ncalfreda1 - The version from the Mac App Store doesn't have a separate license. Apple handles licensing by tying the licensing to the Apple ID used to buy it. To get your bundle price for the Windows version, send a copy of your Mac App Store receipt to support+licenses@agilebits.com and ask for the bundle price for a Windows license. Include a link to this forum thread, and when the automated reply comes back, post the included support ticket number back here in this thread to speed things along. You'll get the information you need to buy a Windows license at the bundle price.
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@ncalfreda1: Indeed. If you purchased 1Password from the Mac App Store, we won't have any record of it, as it is owned and operated by Apple. The App Store does not have licenses; rather, the purchase is tied to your Apple ID. But you can go to your purchase history and search for it.
If you're still having trouble finding it, please check your records, as you'll have an email receipt regardless of where it was purchased. It should also include transaction details that may help track it down.
And then email us at support+licenses at agilebits dot com with a copy of the receipt so we can get you taken care of.
Please let me know what you find. I look forward to hearing back from you! :)
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Hello - I just purchased 1Password from the Apple App Store for use on my work computer. I would also like to install it on my personal Windows machine. I have followed the notes above, and sent an e-mail with a copy of my purchase receipt. The Support ID is VZK-85299-753.
Thank you for your assistance.
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I see that Peri was able to help via email. You should be all set, but don't hesitate to reach out if we can be of further assistance! :)
ref: VZK-85299-753
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I also followed the notes above and request a bundle price Windows license.
My Support-ID is UTZ-93252-3470 -
Hi, I also followed the above directions. My support ID is #MLA-37142-968
Thank you,
Scott0 -
Thanks, Scott!
I see Steve is already assisting you via email. We'll continue to work with you via email until everything is resolved so that we are not duplicating efforts or creating any confusion. :)
ref: MLA-37142-968
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Hi,
I had bought the Mac license through the App store as well. I forwarded the receipt on to support, my case number is #BRC-29541-525
Thanks!
Jeff
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I also followed these directions. My support Id is #IMC-93247-413.
Thanks,
Peter0 -
Thanks. My Support ID is: #GZT-53117-137
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@BennoBaer: Thanks! I see that we've received your email, so we can continue the conversation there. We'll take a look at the diagnostics and get back to you shortly! :)
ref: GZT-53117-137
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My Support ID is: #EIM-38465-144
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Hello-
My support ID is: [#NDL-99547-293].
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We have received your email and replied over there. We'll continue the conversation over there! :chuffed:
ref: #NDL-99547-293
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Hi, support ID is [#ULK-15416-321]
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RWG-85592-166 ...Thank you ;)
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@oriontrkr: Thanks! I've just replied via email, so we con continue the conversation there! Cheers! :)
ref: ULK-15416-321
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@randyrando: Hey there! I've just replied to your email. You should be all set, but be sure to let us know if you have any other questions! :)
ref: RWG-85592-166
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VDT-37884-797
Many thanks in advance :))
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Hi @tomveeken,
Thanks for sharing the ticket ID! I see a member of our support team has already replied to you. We’ll keep the conversation going directly via email to avoid confusion.
ref: VDT-37884-797
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JDD-82172-637
Thanks in advance! :)
Love 1password!! :)0 -
Looking for assistance. Thank you!
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Hands down! Perfect support! :D
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Thank you! We couldn't do what we do without the support of you and the rest of our awesome customers! :chuffed:
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QEC-18679-986
Keep up the good work! Great app!
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