I purchased 1Password from Mac App Store and cannot find license so that I can add PC license?

christopher_stewart

Hi @brenty : I got you. I've sent you an email that should have all the relevant info. Hoping to be able to sync everything up, mobile, desktop, etc., but I would assume that I need a license for that. Hopeful that you all can help me there!

Pilar

Hi @christopher_stewart

We have received your emails, I'm very sorry for the delay in answering. We'll be back in touch with you over email very soon :chuffed:

dvisions

Dear 1Password team, I also emailed the support and as per instructions am sending my support ticket ID: #HFS-16324-399. I have also purchased the 1Password app through App store and would like to use that app on my Windows 10 machine as well. I have already e-mailed the copy of my purchase receipt. Thank you for your help, the app is awesome!

Drew_AG

Hi @dvisions,

We received your email - thanks! Someone will be replying to that as soon as possible, and we'll keep the conversation going via email. Cheers! :)

ref: HFS-16324-399

foodman

My support ID is [#GXB-46368-344]. I'm after a license code for Windows as I'm giving up on Mac.

Drew_AG

Thanks @foodman! You should receive a reply to that email as soon as possible.

Cheers! :)

ref: GXB-46368-344

mpm244

GCP-42392-263

Posting support ticket here. Thanks in advance for your help!

ag_TJLuoma

Hiya @mpm244

I found your ticket and will reply as soon as I post this comment :^)

TJ

bxie

My Support ID is: #NUN-14267-745.

Thank you in advance!

AGAlumB

@bxie: Thanks! I see that we've received your email, so we can continue the conversation there. I'll get back to you shortly! :)

ref: NUN-14267-745

paulm12

My support ID is: #JTP-86868-775. Thanks

AGAlumB

@paulm12: I see that Rob has already replied via email, so we can continue the conversation there. Have a great weekend! :)

ref: JTP-86868-775

pschwarz

Hello,

I would like to use 1Password on my windows laptop. Here are the iTunes details of my purchase:

[removed by moderator]

Thanks,

Philip Schwarz

AGAlumB

@pschwarz: This is a public forum. Do not post sensitive information here. As mentioned previously, please email us at support+licenses@agilebits.com with a copy of your Mac App Store receipt so we can get you taken care of. Just post the Support ID here and we'll get back to you as soon as possible Cheers! :)

pschwarz

Hello,

I posted all the info I could find in iTunes. I don't know how to get a Support ID.

Thanks,

Philip

pschwarz

@brenty got one now, thanks: #BYD-45776-864

AGAlumB

@pschwarz: Thanks! I see that we've received your email, so we can continue the conversation there. I'll get back to you shortly! :)

ref: BYD-45776-864

Dalcom

Hi. I also purchased 1Password from Mac Appstore. My support ID is [#ZBB-34593-536].
Thank you for the great customer service.

james_humphreys

Hi,

Another request for a Windows serial please ( having purchased from the Mac App Store ). Email sent and support ID is LUE-25788-125.

Thanks in advance.

ag_TJLuoma

Hi @Dalcom and @james_humphreys

I have responded to both of your email requests. Please reply there if there's anything else you need. Thanks!

Tj

james_humphreys

Hi @TJLuoma

Thanks for your prompt reply, I've pinged you an email back.

I may be misunderstanding things, but I assumed my purchase of 1Password on the Mac App Store, would also entitle me to a free Windows license as this is a universal license as mentioned on the 1Password site.

Am I entitled to a license for Windows at no extra cost?

Drew_AG

Hi @james_humphreys,

I see that TJ answered your question via email (if you didn't receive the email, please make sure you check any junk folders/spam filters to see if it was caught there). If you have more questions about that, we'll keep the conversation going directly via email to avoid creating any confusion between here and there. Thanks! :)

ref: LUE-25788-125

james_humphreys

Hi @Drew_AG

Yes, all sorted thanks.

sorbent99

I just sent an email showing proof of a iTunes 1Password buy. I have a new computer and would like to transfer the license. I have a new laptop, desk top, iPhone and iPad.

AGAlumB

@sorbent99: I don't see any emails from this address, but if you'll post your Support ID here I'll be happy to take a look and see what I can do to help! :)

sorbent99

Brenty,

My support ID is #HZY-73643-499

AGAlumB

@sorbent99: Thanks! I see that we've received your email, so we can continue the conversation there. I'll get back to you shortly! :)

ref: HZY-73643-499

Schwedu

Hello Brently,

here is my Support ID: #VPC-76724-119

Thx

Drew_AG

Thanks! We received your email, and someone will get back to you as soon as possible about that. :)

ref: VPC-76724-119

chi_nor

Hi,

What if i do not have a copy of the license from apple?
There are many years ago since I bought this program, and I cant find the license on the app store.

What to do?