I purchased 1Password from Mac App Store and cannot find license so that I can add PC license?

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  • AGAlumB
    AGAlumB
    1Password Alumni
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    @chi_nor: While you'll have received an email receipt regardless of when and where you purchased it, if you're not able to find it there are two other options:

    1. Find your 1Password Mac App Store purchase in the App Store app's Purchased tab (or iTunes) and take a screenshot.
    2. Contact Apple for assistance finding it. If you purchased using a different Apple ID, you'll probably not be able to find it on your own.

    I hope this helps. Be sure to let me know if you have any other questions! :)

  • mmilo
    mmilo
    Community Member
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    Hello!

    Noticed this thread after I submitted an e-mail to see if I could get a Windows license having bought 1password from the Mac App Store.

    My support ID is #EFU-91623-746.

    Thank you!

  • DarkSide
    DarkSide
    Community Member
    edited January 2017
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    Hello,

    I bough 1Password from Mac App Store. Can I get a Windows license?

    I have my order number from app store but I don't find my support ID.

    I understand now what I supposed to do (I think).

    My support ID is: #MCE-51574-444.

    Thanks in advance and best regards,
    Milos

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @mmilo: Likewise, thanks for sending that! I'll get back to you shortly. :)

    ref: EFU-91623-746

  • DarkSide
    DarkSide
    Community Member
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    Can anyone confirm whether I did the right thing here?

    Thanks.

  • DarkSide
    DarkSide
    Community Member
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    Hello again,

    I just received my license key.
    Sorry for impatience but I love this app :)

    Thank you!

  • Pilar
    Pilar
    1Password Alumni
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    Hi @DarkSide

    Thank you for your email, I see that Rob has helped you sort everything out :chuffed: I hope that you have a great day!

    ref: AHM-98484-167

  • gragana
    gragana
    Community Member
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    My support ticket is #BWD-22167-916. I would like to get a Windows license.

    Thanks in advance.

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @gragana: Thanks! I'll take a look and reply there shortly. :)

    ref: WD-22167-916

  • gragana
    gragana
    Community Member
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    Awesome, thanks for the quick action! :)

  • AGAlumB
    AGAlumB
    1Password Alumni
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    Any time! We're here if you need anything else. :) :+1:

  • Matt47r
    Matt47r
    Community Member
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    I sent an email with my App Store receipt email and my Support ticket is: [#TRD-52575-727].

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Thanks! Someone will get back to you via email as soon as possible. :)

    ref: TRD-52575-727

  • dsquarius90
    dsquarius90
    Community Member
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    I have submitted a ticket as well, support ticket [#LJD-88366-942].

    I love 1Password on my Mac, iPhone, and Apple Watch and would love to be able to use my Mac App Store License with the Windows program! My job requires me to use Windows occasionally :/

  • mmilo
    mmilo
    Community Member
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    I ended sending the wrong receipt for my in my ticket (ID: EFU-91623-746). I sent the iOS receipt instead of the OSX one, which I've rectified via e-mail.

    Thank you!

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @dsquarius90: Thanks for sending that! I see that we've received your email, so we can continue the conversation there. I'll get back to you shortly! :)

    ref: LJD-88366-942

    @mmilo: Thanks! I've already replied via email. You should be all set, but we're here if you need anything else. :chuffed:

    ref: EFU-91623-746

  • giantrobot
    giantrobot
    Community Member
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    VCB-89618-272

    Thank you!

  • Drew_AG
    Drew_AG
    1Password Alumni
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    Thanks! You'll be hearing back from us via email as soon as possible.

    ref: VCB-89618-272

  • steve_m
    steve_m
    Community Member
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    MKJ-95772-285 Thanks!

  • andrewlindstrom
    andrewlindstrom
    Community Member
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    Hello! I am also sending in my support ticket #NKQ-51495-962

    Thank you!

  • Pilar
    Pilar
    1Password Alumni
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    Hi @steve_m and @andrewlindstrom

    Thank you both very much for sending the email. We'll take care of you both over there :chuffed: Have a great day!

    ref: MKJ-95772-285
    ref: NKQ-51495-962

  • mourogers
    mourogers
    Community Member
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    DVU-24424-914

    Thanks.

  • Pilar
    Pilar
    1Password Alumni
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    Hi @mourogers

    Thanks for sending the email, we'll answer over there and get you sorted out :chuffed: I hope you have a great day!

    ref: DVU-24424-914

  • MtnDog
    MtnDog
    Community Member
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    WZE-85171-291

    Thanks for such a great app! Two days back into the Windows world I realized how indispensable 1p is. Great work!

  • takuya
    takuya
    Community Member
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    Hello! I am also sending in my support ID is [#QXT-67322-445].

    Thank you.

  • Pilar
    Pilar
    1Password Alumni
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    Hi @MtnDog @takuya

    We have received your emails and we'll be back in touch with you soon over there. I hope you're both having an awesome day! :chuffed:

  • jcG_Bln
    jcG_Bln
    Community Member
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    Hello!

    I am an happy user of 1Password on Mac, iPad, and iPhone, now intending to also use 1Password 4 on my PC Laptop (Win10).
    I have just sent an email with a copy of the receipt that I received from Apple.

    My support ticket is [#GNA-97577-874].

    Thanks in advance, and all the best to you all at AgileBits! :)

  • AGAlumB
    AGAlumB
    1Password Alumni
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    @jcG_Bln: Thank you for the kind words! We really love what we do and are able to because of the support of you and the rest of our awesome customers. I'll reply via email shortly! :chuffed:

  • StephenM347
    StephenM347
    Community Member
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    Hello,

    I would like to get a license for windows as well. I sent an email with my Mac App Store receipt to support+licenses@agilebits.com.

    My support ticket ID is: #MCM-29351-926

    Thanks!

  • DanielP
    DanielP
    1Password Alumni
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    Hello @StephenM347,

    Email received! We will get back to your message as soon as possible :)

This discussion has been closed.