Having issues filling or automatically submitting in 1Password 6? Please read this.

Options
rickfillion
rickfillion
edited January 2016 in Mac

A number of you have been having issues filling logins, credit cards and identities after updating to 1Password 6, as well as auto submitting after filling. We have some things for you to check.

Latest Browser Extension?

1Password 6 requires version 4.5.2 (or greater) of our browser extension. In general, the browser extension keeps itself up to date without you having to do anything at all. In some cases the browser fails to install updates for us. We're seeing a large number of users still using version 4.4 of the extension. To make sure that you're using the latest and greatest browser extension, let's manually re-install it:

Re-Installing Browser Extension in Safari

In Safari you should:

Re-Installing Browser Extension in Chrome

In Chrome you should:

  • Click on the Chrome > Preferences... menu item
  • Select 'Extensions' on the left hand side bar
  • Click the trash icon next to the 1Password extension
  • Restart Chrome
  • Go to https://agilebits.com/onepassword/extensions and install the latest extension

Re-Installing Browser Extension in Firefox

In Firefox you should:

  • Use the Tools > Add-on menu item
  • Select the 'Extensions' category in the left side bar
  • Click the 'Remove' button next to the 1Password extension in the list
  • Restart Firefox
  • Go to https://agilebits.com/onepassword/extensions and install the latest extension

Trouble Auto-Submitting?

We're also seeing users having trouble with Auto-Submit where after filling a website they're stuck having to click the Login button manually where-as before they didn't need to. This issue should be specific to the Mac App Store version of the app. There was a bug in 1Password 5 where Auto-Submit on the Mac App Store version of the app could get into a funny middle state where the main app's preferences would show it as disabled, the mini would show it as enabled, and when you'd fill a site it would also be in a middle state: it would try one of the two methods we have for submitting. We fixed that bug in version 6, but in doing so, all those users who were in the middle state got moved back to the off state.

The fix for this is to go in to 1Password > Preferences > Browser, and make sure that the checkbox is enabled for automatically submitting logins after filling.

This discussion has been closed.