failed to restore the 1password premium

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subinpark
subinpark
Community Member
in iOS

I recently restored my iPhone 6, however it failed to restore the 1password premium. The pop up message is as follows:
"Failed to Restore purchases. There were no purchases associated ...". So i tried to uninstall the app and download again but does not work as well. Please advise for a solution.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: ios 9.2
Sync Type: Not Provided
Referrer: ug:ios/, kb-search:restore

Comments

  • Winnie
    Winnie
    1Password Alumni
    Options

    Hi @subinpark

    sorry for the troubles you are having restoring the in-app purchase.

    Could you please make sure that you’re signed in to the App Store with the same Apple ID that you used when you originally completed your in-app purchase? Otherwise a restore is not possible as the account has no information about you purchase.

    Are you signed in with the right Apple ID?

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