Sync connection problem

While trying to sync android to windows 10 I repeatedly get 'There was a temporary connection problem during sync. Please check the connection on both devices and try again' error
I am using Android 5.0.2 and 1Password version 4.6.0.598


1Password Version: current (just udated yesterday)
Extension Version: 4.6.0.598
OS Version: windows 10
Sync Type: wifi
Referrer: kb:sync-options, ug:android/wifi, kb:sync-options

Comments

  • periperi

    Team Member

    Hi @richard_b_scott. Let's see what's going on here with Wi-Fi sync.

    First things first, can you let me know if you have any antivirus software or firewalls installed on either device?

    Also, I'd like you to try the following:

    1. Open your Android device settings and turn WiFi off and back on
    2. On your PC, turn Wi-Fi Off and then turn it back on
    3. Make sure that your Android device is connected to the same WiFi network as your Mac
    4. Open 1Password 4 on your PC and login with your Master Password
    5. From 1Password for Windows, choose File > Wi-Fi Sync. This will open the window with a secret code--make sure to leave that window open through the whole sync process
    6. Go back to 1Password for Android and configure Wi-Fi sync

    If your iPhone still doesn't see your Mac, please try unplugging your router for about 10 seconds and then trying it again. Let me know how that goes! Thanks!

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