1Password 3.6.5 Crashes before even opening on Lion!

airjordan12345

Hello,

I have been a 1Password user for quite a long time and have never encountered any problems with either the iPad or Mac versions of the App.

I upgraded to OS X Lion last week and all was working fine until today when I tried opening 1Password it just crashed and told me to either ignore or reopen. Of course reopening did nothing.

I even deleted the entire app and reinstalled, I can go as far as creating a master password and hint, but once I complete that it crashes.

Here is the crash report, I have tried booting in safe mode, verifying and repairing permissions and removing and reinstalling the app.

Process: 1Password [428]
Path: /Applications/1Password.app/Contents/MacOS/1Password
Identifier: ws.agile.1Password
Version: 3.6.5 (31075)
Code Type: X86-64 (Native)
Parent Process: launchd [184]

Date/Time: 2011-07-26 23:39:03.332 -0500
OS Version: Mac OS X 10.7 (11A511)
Report Version: 9

Interval Since Last Report: 149387 sec
Crashes Since Last Report: 21
Per-App Interval Since Last Report: 17 sec
Per-App Crashes Since Last Report: 1
Anonymous UUID: 049CD7A4-6B66-4724-9230-82F978707408

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

VM Regions Near 0:
-->
__TEXT 0000000100000000-00000001001ba000 [ 1768K] r-x/rwx SM=COW /Applications/1Password.app/Contents/MacOS/1Password

Application Specific Information:
objc[428]: garbage collection is OFF
Performing @selector(continueApplication:) from sender NSButton 0x10cbbef30

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 com.apple.CoreFoundation 0x00000001016f7efc CFStringGetCString + 44
1 com.apple.CoreFoundation 0x00000001017adcdf CFLocaleGetLanguageCharacterDirection + 47
2 com.apple.AppKit 0x000000010249f2cf -[NSDatePickerCell(NSTextFieldWithStepperDatePickerInternal) _createSubfields] + 258
3 com.apple.AppKit 0x000000010249d05a -[NSDatePickerCell initWithCoder:] + 1874
4 com.apple.Foundation 0x0000000101a1e193 _decodeObjectBinary + 2860
5 com.apple.Foundation 0x0000000101a1d4ae _decodeObject + 201
6 com.apple.AppKit 0x00000001022266c9 -[NSControl initWithCoder:] + 761
7 com.apple.Foundation 0x0000000101a1e193 _decodeObjectBinary + 2860
8 com.apple.Foundation 0x0000000101a1d4ae _decodeObject + 201
9 com.apple.AppKit 0x000000010222384a -[NSView initWithCoder:] + 1195
10 com.apple.AppKit 0x0000000102226404 -[NSControl initWithCoder:] + 52
11 com.apple.AppKit 0x00000001023250e7 -[NSButton initWithCoder:] + 44
12 com.apple.AppKit 0x0000000102324ecf -[NSPopUpButton initWithCoder:] + 56
13 com.apple.Foundation 0x0000000101a1e193 _decodeObjectBinary + 2860
14 com.apple.Foundation 0x0000000101a1d4ae _decodeObject + 201
15 com.apple.AppKit 0x000000010222384a -[NSView initWithCoder:] + 1195
16 com.apple.AppKit 0x0000000102226404 -[NSControl initWithCoder:] + 52
17 com.apple.AppKit 0x00000001023250e7 -[NSButton initWithCoder:] + 44
18 com.apple.AppKit 0x0000000102324ecf -[NSPopUpButton initWithCoder:] + 56
19 com.apple.Foundation 0x0000000101a1e193 _decodeObjectBinary + 2860
20 com.apple.Foundation 0x0000000101a1f372 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1193
21 com.apple.Foundation 0x00000001019f5e64 -[NSArray(NSArray) initWithCoder:] + 486
22 com.apple.Foundation 0x0000000101a1e193 _decodeObjectBinary + 2860
23 com.apple.Foundation 0x0000000101a1d4ae _decodeObject + 201
24 com.apple.AppKit 0x0000000102873cf7 -[NSPredicateEditorRowTemplate initWithCoder:] + 385
25 com.apple.Foundation 0x0000000101a1e193 _decodeObjectBinary + 2860
26 com.apple.Foundation 0x0000000101a1f372 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1193
27 com.apple.Foundation 0x00000001019f5e64 -[NSArray(NSArray) initWithCoder:] + 486
28 com.apple.Foundation 0x0000000101a1e193 _decodeObjectBinary + 2860
29 com.apple.Foundation 0x0000000101a1d4ae _decodeObject + 201
30 com.apple.AppKit 0x000000010286f7c6 -[NSPredicateEditor initWithCoder:] + 191
31 com.apple.Foundation 0x0000000101a1e193 _decodeObjectBinary + 2860
32 com.apple.Foundation 0x0000000101a1d4ae _decodeObject + 201
33 com.apple.AppKit 0x0000000102127cb5 -[NSNibConnector initWithCoder:] + 446
34 com.apple.AppKit 0x000000010212f6ec -[NSNibOutletConnector initWithCoder:] + 367
35 com.apple.Foundation 0x0000000101a1e193 _decodeObjectBinary + 2860
36 com.apple.Foundation 0x0000000101a1f372 -[NSKeyedUnarchiver _decodeArrayOfObjectsForKey:] + 1193
37 com.apple.Foundation 0x00000001019f5e64 -[NSArray(NSArray) initWithCoder:] + 486
38 com.apple.Foundation 0x0000000101a1e193 _decodeObjectBinary + 2860
39 com.apple.Foundation 0x0000000101a1d4ae _decodeObject + 201
40 com.apple.AppKit 0x0000000102126af0 -[NSIBObjectData initWithCoder:] + 2156
41 com.apple.Foundation 0x0000000101a1e193 _decodeObjectBinary + 2860
42 com.apple.Foundation 0x0000000101a1d4ae _decodeObject + 201
43 com.apple.AppKit 0x00000001022509b1 -[NSNib instantiateNibWithExternalNameTable:] + 511
44 ws.agile.1Password 0x00000001000b1df3 -[AGLocalizedNib instantiateNibWithExternalNameTable:] + 165
45 ws.agile.1Password 0x00000001000b3a7e +[NSBundle(AGLocalizedNibBundle) ag_localizingLoadNibFile:externalNameTable:withZone:] + 212
46 com.apple.AppKit 0x0000000102313328 -[NSWindowController loadWindow] + 221
47 com.apple.AppKit 0x00000001023130e3 -[NSWindowController window] + 75
48 ws.agile.1Password 0x0000000100005d6c -[OPMainWindowController showWindow] + 26
49 ws.agile.1Password 0x0000000100050f7d -[OPApplication openMainWindow:] + 193
50 ws.agile.1Password 0x0000000100053ae3 -[OPApplication startupWorkflow] + 391
51 com.apple.CoreFoundation 0x000000010174e11d -[NSObject performSelector:withObject:] + 61
52 com.apple.AppKit 0x0000000102222852 -[NSApplication sendAction:to:from:] + 139
53 com.apple.AppKit 0x0000000102222784 -[NSControl sendAction:to:] + 88
54 com.apple.AppKit 0x00000001022226af -[NSCell _sendActionFrom:] + 137
55 com.apple.AppKit 0x0000000102221b7a -[NSCell trackMouse:inRect:ofView:untilMouseUp:] + 2014
56 com.apple.AppKit 0x00000001022a157c -[NSButtonCell trackMouse:inRect:ofView:untilMouseUp:] + 489
57 com.apple.AppKit 0x0000000102220786 -[NSControl mouseDown:] + 786
58 com.apple.AppKit 0x00000001021eb66e -[NSWindow sendEvent:] + 6280
59 com.apple.AppKit 0x0000000102183f19 -[NSApplication sendEvent:] + 5665
60 com.apple.AppKit 0x000000010211a42b -[NSApplication run] + 548
61 com.apple.AppKit 0x000000010239852a NSApplicationMain + 867
62 ws.agile.1Password 0x0000000100001e84 start + 52

Thread 1:: Dispatch queue: com.apple.libdispatch-manager
0 libsystem_kernel.dylib 0x00000001047607e6 kevent + 10
1 libdispatch.dylib 0x000000010455860e _dispatch_mgr_invoke + 923
2 libdispatch.dylib 0x000000010455719e _dispatch_mgr_thread + 54

Thread 2:
0 libsystem_kernel.dylib 0x0000000104760192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010461d594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x000000010461eb85 start_wqthread + 13

Thread 3:
0 libsystem_kernel.dylib 0x0000000104760192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010461d594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x000000010461eb85 start_wqthread + 13

Thread 4:
0 libsystem_kernel.dylib 0x0000000104760192 __workq_kernreturn + 10
1 libsystem_c.dylib 0x000000010461d594 _pthread_wqthread + 758
2 libsystem_c.dylib 0x000000010461eb85 start_wqthread + 13

Thread 0 crashed with X86 Thread State (64-bit):
rax: 0x7e6903d096710906 rbx: 0x0000000000000600 rcx: 0x0000000000000600 rdx: 0x0000000000000101
rdi: 0x0000000000000000 rsi: 0x00007fff5fbfb637 rbp: 0x00007fff5fbfb620 rsp: 0x00007fff5fbfb5c0
r8: 0x000000010cb2bb70 r9: 0x0000000000000840 r10: 0x0000000000000081 r11: 0x00000001017faf50
r12: 0x0000000102e72c60 r13: 0x0000000102e72c60 r14: 0x00007fff5fbfb637 r15: 0x0000000000000000
rip: 0x00000001016f7efc rfl: 0x0000000000010246 cr2: 0x0000000000000000
Logical CPU: 0

Thanks in advance,
Felipe

Geequrl

I'm having the same problem. Please help!

-Geeqgurl

airjordan12345

Bump ?

I hope someone from Agile can give us some support on this because it's completely destroyed my 1Password install and I really rely on it and the dozens of passwords I have

roustem

Please remove ~/Library/Preferences/ws.agile.1Password.plist file and see if that helps:

1. Open Finder
2. Select Go > Go to Folder menu
3. Type (or paste): ~/Library/Preferences/
4. Locate and delete ws.agile.1Password.plist file

Let me know how it turns out for you.

airjordan12345

Unfortunately that did nothing. Even after removing the file it just crashes before any windows are displayed.

Anything else I could try or any info I could provide you guys so you can sort out what exactly is going on?

airjordan12345

Great news!

I fixed the problem.

Apparently, and since OS X Lion is still relatively new, my date format settings were somehow changed and/or corrupted. When I tried to open Date & Time preferences it crashed as well. I then noticed on my menu bar that the date settings were incorrect so I went into Language & Text, reset the format to gregorian and USA for the rest, and now Date & Time preferences open and so does 1Password

Luckily I have my iPad version of 1Password which has a backup of everything!

Thanks for the help anyways and consider this for future user problems

Felipe

Geequrl

I also noticed that my date was displaying strangely in the menu bar, so I did the steps you describe and now 1Password is also working fine. I don't know how you figured out the connection, but it worked!

Geeqgurl

khad

Thanks for the updates, folks! I'll see if there is anything more we can do on our end, but it sounds like it might be a bug in Lion. We'll keep an eye on it. This information is very helpful.

Cheers,