File Dropbox\Apps\1Password\1Password.agilekeychain is not created setting up dropbox sync IOS/Win

cjxbakker
cjxbakker
Community Member
edited February 2016 in 1Password 4 for Windows

Setting up sync IOS-WIndows doesn't seem to work. The Test files (on Iphone) are created and synced to Dropbox in windows app but the file Dropbox\Apps\1Password\1Password.agilekeychain is not created. So I cannot sync between Ios and Windows as it needs the Dropbox\Apps\1Password\1Password.agilekeychain file to setup.

Using Windows 10, latest IOS on Iphons 6s. and checked latest versions of Dropbox and 1password.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: kb-search:cannot find file Dropbox\Apps\1Password\1Password.agilekeychain setup sync dropbox, kb:dropbox-troubleshooting

Comments

  • Hi @cjxbakker - When you select Dropbox sync in 1Password on iOS it will create a 1Password vault in location \Dropbox\1Password\1Password.opvault. Note the new format is opvault. So we can help you more with this, I'd like to ask you to create some Diagnostics Reports, one from each of your devices.

    —iOS—
    https://support.1password.com/diagnostics/ios.html

    —Windows—
    https://support.1password.com/diagnostics/win.html

    Attach the Diagnostics Report to an email message addressed to support+windows@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

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