1password agent not running after all documentation steps.

The 1password helper and everything used to work fine, and suddenly:

Everytime I press the extension bottom, I get "looking for the 1password helper", even after restarting the helper on 1password APP .

I already tried (following the help docs):

  • reinstalling the extension (Chrome 48.0.2564.116 m)
  • checking the firewall

Thanks!


1Password Version: 4.6.0.604
Extension Version: 4.5.4.5
OS Version: windows 7
Sync Type: Not Provided
Referrer: kb:configure-windows-firewall-proxy, kb-search:1password agent not running, kb:extension-troubleshooting, kb-search:1password agent not running, kb:configure-windows-firewall-proxy

Comments

  • MikeTMikeT Agile Samurai

    Team Member

    Hi @humberto,

    Can you reproduce the issue and then use this guide to generate the 1Password diagnostic report. Email it to us at [email protected] and also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

    Let us know here when you've sent it, so we can confirm we got the email.

  • Diagnostics Report sent by e-mail.

  • MikeTMikeT Agile Samurai

    Team Member

    Thanks, we got the email and will reply ASAP.

    ref: MDZ-79236-682

This discussion has been closed.