flashing records

zeuslooye

When I lookup passwords ther records are flashing and I can not select a record?
how can I solve this?

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1Password Version: 6.2.2
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided

Ben

Hi @zeuslooye

It sounds like you may have run into a sync issue. Could you please try turning Airplane Mode on before launching 1Password, and see if that makes any difference?

Thanks!

Ben

zeuslooye

I have the same problem on my Iphone and Ipad.
I have it in airplane mode, restart and re geinstallerd.

Ben

And the issue persists when airplane mode is turned on? If so, I'd like to ask you to create some Diagnostics Reports, one from each of your devices:

• Sending Diagnostics Reports (iOS)

Attach the Diagnostics Report(s) to an email message addressed to support+forum@agilebits.com.

Please do not post your Diagnostics Report(s) in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report(s) in our inbox.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Once we see the report we should be able to better assist you. Thanks very much!

Ben

zeuslooye

I have send the mail

Ben

Thanks, @zeuslooye.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report(s) and ensure that this issue is dealt with quickly. :)

Ben

zeuslooye

KBU-53992-695

Ben

Thanks @zeuslooye. We'll continue the conversation via email.

Ben

ref: KBU-53992-695