On Mac, every time I hit enter or click on the mouse, 1Password shuts down, when program is open.

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RoniW
RoniW
Community Member
in Mac

This only happens when I am in the 1Password program I can't open new lines up, add more sites to the list or revise passwords anymore because it closes the whole site down. I tried, deleting 1Password and reinstalling it to see if that helped, but it didn't.

1Password Version: 1Password 6
Extension Version: 4.5.3
OS Version: OS X version 10.11.3
Sync Type: cloud
Referrer: forum-search:On Mac, every time I hit enter or on the mouse, 1Password shuts down.

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  • ag_kevin
    ag_kevin
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    Hi @RoniW,

    I have to say, that's an odd bug I've never come across before. To diagnose this, I'd like to ask you to create a Diagnostics Report from your Mac:

    https://support.1password.com/diagnostics/mac.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox. If you can also include the date and time which one of the crashes happened, that would help use find it in the report a little sooner.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Cheers,
    Kevin

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