Sync error "failed to download file from dropbox"

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juju12
juju12
Community Member
edited March 2016 in iOS

Hello,

On iOS, when i try to sync i have an error message saying "Impossible de télécharger le fichier depuis Dropbox." (It's because i use french language but it means "Failed to download file from dropbox")

"Failed to download file from dropbox"
Path : /1password/1password.agilekeychain/a/default/files/0B12XXXXXXXXXXXXXXXXXXXXXXXXX/6430EXXXXXXXXXXXXXXXXXXXXXXX

(i used X to hide real codes)

  • If i check on my dropbox the file exists and i'm able to download it from dropbox.com, so i don't understand why it cannot sync.

  • I tried export>import my content into a fresh new vault : still have the error

  • I tried delete all 1 password content on iOS and resync my vault : still have the error

(I see my content, so the sycnc is partially working but i have this error)

1Password Version: 4.6.0.604
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Dropbox

Comments

  • AGAlumB
    AGAlumB
    1Password Alumni
    Options

    If i check on my dropbox the file exists and i'm able to download it from dropbox.com, so i don't understand why it cannot sync.

    @juju12: Sorry for the trouble! Sometimes when there's a lot of activity, Dropbox will throttle the connection, resulting in that error. Please try again and it should work — usually after 10 minutes or so. If you're still having trouble, be sure to verify your Dropbox setup, as that will help narrow things down:

    Dropbox troubleshooting

    But what I suggested above is almost certainly the cause, and will clear itself up. Please let me know how it turns out! :)

  • juju12
    juju12
    Community Member
    edited March 2016
    Options

    Hi, thanks for the reply

    • It's not a temporary quota related issue because i still have this error

    • I checked that dropbox and 1 password setups are correct on Windows, it is.

    • I tried "repair" the vault file>repair, it says no need to repair.

  • juju12
    juju12
    Community Member
    Options

    I solved the problem

    • I have deleted Dropbox and 1Password apps from Windows and iOS,

    • I have deleted all allowed devices on dropbox.com.

    • Reinstalled everything and re-allow access.

    • Now it works !

    I don't know why this solved the problem.
    Thanks bye

  • Ben
    Ben
    Options

    Thanks for the update! I'm glad to hear that resolved the issue for you.

    If we can be of further assistance, please don't hesitate to contact us.

    Ben

This discussion has been closed.