I've already bought 1 password but I'm now getting an error message "Trial expired. Purchase ...

dalgleishj72
dalgleishj72
Community Member

The rest of the error message is 'Purchase the license to access all 1Password features'. I continue to find using this product confusing so any help much appreciated


1Password Version: 6.1
Extension Version: 4.5.5.90
OS Version: OS 10.11.3
Sync Type: iCloud --- I think
Referrer: forum-search:I've already bought 1 password but I'm now getting an error message "Trial expired. Purchase ...

Comments

  • Stephen_C
    Stephen_C
    Community Member

    @dalgleishj72 take a look at this knowledge base article which will probably help:

    “Trial Expired” notice (Mac)

    Stephen

  • dalgleishj72
    dalgleishj72
    Community Member

    So I asked for my license to be sent to me and after 40 minutes no email. My credit card was charged with the following info on Feb 18, 2016 Quote AGILEBITS INC. 4165461397 ON CAN Unquote

  • dalgleishj72
    dalgleishj72
    Community Member

    OOPS --- found it in spam apologies

  • Drew_AG
    Drew_AG
    1Password Alumni

    No apologies necessary, @dalgleishj72! I'm just glad to hear the link Stephen sent you was helpful, and that you were able to find your license email. Thanks for following up to confirm you received it!

    You should be all set, but if you have more questions or run into any trouble, just let us know - we're always happy to help! :)

This discussion has been closed.