verification link cannot be opened by browser

dwongster
dwongster
Community Member

My child, upon clicking on the link in the verification email to join my family account, gets the browser to open, but then it gives a connection error "cannot open this page" or something similar. We've tried Firefox, Chrome and Microsoft Edge on his computer, which is running Windows 10.


1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Windows 10
Sync Type: Not Provided
Referrer: kb:extension-troubleshooting, kb:teams-families-migrate, kb:teams-user-getting-started, kb:teams-troubleshooting-signin

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