I migrated to Family, moved two items to the Shared Vault but other computer can't see them.

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jrcmatthews
jrcmatthews
Community Member
in Mac

The other computer was signed up on Family to start with so it has no Primary (Private) vault. Under Preferences>Teams it shows the team but under Preferences>All Vaults no vault is displayed. I have items in both the Family and Shared vaults to check and nothing shows on the other computer.

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  • ag_kevin
    ag_kevin
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    Hi @jrcmatthews ,

    I'd like to ask you to create a Diagnostics Report from that Mac that does not display the vaults. First, lock 1Password on that Mac and then unlock it. If it still doesn't see the vaults (look in the "All Vaults" preferences again to confirm), then please make the report as described here:

    https://support.1password.com/diagnostics/mac.html

    Attach the Diagnostics Report to an email message addressed to support+forum@agilebits.com.

    Please do not post your Diagnostics Report in the forums, but please do include a link to this thread in your email, along with your forum handle so that we can "connect the dots" when we see your Diagnostics Report in our inbox.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here so we can track down the report and ensure that it is dealt with quickly. :)

    Once we see the report we should be able to better assist you. Thanks very much!

    Cheers,
    Kevin

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