I cannot access my vault at all. I know my pass phrase, it is not opening.

CaseytooCaseytoo

I cannot access my vault at all. I know my pass phrase, it is not opening. I have no more detail, I have quit and reopened, to no avail.


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Referrer: forum-search:I cannot access my vault at all. I know my pass phrase, it is not opening.

Comments

  • I have the latest version of 1password and the latest OS X, iCloud sync

  • I have opened it on my iPad and on my other Mac. I cannot open it on my iMac.

  • i was having an issue literally just now, that sounds identical. i was able to log in on all 4 of my other devices, but on my mac i just kept getting told the password was wrong, i simply uninstalled using the steps provided on the website (removing settings, prefs and plist files) and reinstalled and was able to open my vault without issue.

  • MeganMegan 1Password Alumni 1Password Alumni

    Hi @Caseytoo ,

    I'm so sorry to hear that you're having trouble accessing 1Password right now. Please take a look at this support article which should give you some tips on how to try to get back into your vault.

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