I cannot access my vault at all. I know my pass phrase, it is not opening.

Caseytoo

I cannot access my vault at all. I know my pass phrase, it is not opening. I have no more detail, I have quit and reopened, to no avail.

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1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Sync Type: Not Provided
Referrer: forum-search:I cannot access my vault at all. I know my pass phrase, it is not opening.

Caseytoo

I have the latest version of 1password and the latest OS X, iCloud sync

Caseytoo

I have opened it on my iPad and on my other Mac. I cannot open it on my iMac.

mr_spatula

i was having an issue literally just now, that sounds identical. i was able to log in on all 4 of my other devices, but on my mac i just kept getting told the password was wrong, i simply uninstalled using the steps provided on the website (removing settings, prefs and plist files) and reinstalled and was able to open my vault without issue.

Megan

Hi @Caseytoo ,

I'm so sorry to hear that you're having trouble accessing 1Password right now. Please take a look at this support article which should give you some tips on how to try to get back into your vault.