Windows Chrome extension in latest Chrome does not work

semerak_michal

In latest Chrome - 50.0.2661.87 m (64-bit) extension does not work. Chrome reboots or extension reinstallation does not help - still showing the Try again button.

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1Password Version: 4.6.0.604
Extension Version: 4.5.5.90
OS Version: Windows 10
Sync Type: Not Provided

MikeT

Hi @semerak_michal,

This most likely is an interference from the anti-malware solution or security program installed on your PC. Can you tell me what anti-malware solution you have installed on your PC?

semerak_michal

I have ESET NOD 32.

MikeT

Hi @semerak_michal,

Can you follow the instructions here and see if it helps: https://support.1password.com/configure-eset-nod32-antivirus/

semerak_michal

Still not working :-(

MikeT

Hi @semerak_michal,

Please use this guide to generate the 1Password diagnostic report and email it to us at support+windows@agilebits.com. Also, in the email, include the link to this thread along with your forum username, so that we can connect the email to this thread.

Let us know here when you've sent it, so we can confirm we got the email.

semerak_michal

Now, after reboot it seems okay.

john_swaney

Hi,
I'm receiving the same issue. I'm running Chrome Version 50.0.2661.87 m on Win 7 Pro. When I click on the extension, a new tab opens trying to load the helper then fails. I have tried restarting my computer, the browser, and the helper (help > restart 1Password Helper). I'm not using any anti-malware or security programs.

AlexHoffmann

@john_swaney Are you using ESET anti-malware software as well?

john_swaney

Quote:
"I'm **not ** using any anti-malware or security programs."

AGAlumB

@john_swaney: If you're still having trouble, the best thing to do will be to restart your device, reproduce the same issue, and then generate a diagnostic report and send it to support+forums@agilebits.com so we can look at the logs to determine exactly what is happening:

Sending Diagnostics Reports (Windows)

Just be sure to include a link to this forum thread and your username in the email so we can 'connect the dots'. Also, knowing your timezone and the date/time of the incident will help us find it in the logs. We will get to the bottom of this! :)

AlexHoffmann

Hi @john_swaney,

Thanks for sending in the diagnostics report. We'll have a look at it and be in touch via email.

Cheers!

ref: PAU-22667-164