Prompted to login with account code

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clpritch
clpritch
Community Member
in iOS

I browsed features which kicked me out of my account to the demo. After browsing, instead of going back to my regular login screen I got a registration screen with requirement for account code. Never got with my apple purchase. I have a screen shot proving I purchased. When I go to your website I have no license. I see the problem but don't know how to get back to iOS login.

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  • nmott
    nmott
    1Password Alumni
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    Thanks for reaching out, @clpritch! I'm sorry to hear that you're having problems accessing the 1Password for iPhone app. I believe the issue is caused by the app trying to sign you into a 1Password account, which is used to access our 1Password Families and 1Password for Teams services. If you didn't sign up for either of those services, you can delete the 1Password app, reinstall it, and select the "Use without an account" option. A screenshot showing this menu, as well as step-by-step directions for doing this, can be found right here. Please let me know if that solves your problem :chuffed:

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